Housekeeping Manager - ME Lisbon

Meliá Hotels International; Lisboa; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

My MeliáRewards

My MeliáBenefits

Job summary

ME Lisbon, a luxury hotel in the heart of Lisbon, is seeking a Housekeeping Manager to oversee daily operations and lead the team to meet brand quality standards. Join a dynamic energy and contribute to guest experiences with collaborative cross-department work.

You will manage staffing, inventories, budgets, and KPIs while ensuring health, safety, and environmental regulations are followed, continuing Meliá’s commitment to excellence.

Qualifications

• Minimum 3–5 years in Housekeeping, with at least 2 years in a leadership role in luxury hospitality.
• Degree in Tourism, Hotel Management, Hospitality Management, or related field.
• Strong leadership, planning, and attention to detail.
• Fluency in Portuguese and English; additional languages are a plus.
• Experience with budgeting, cost control, inventory, and reporting.

Responsibilities

• Oversee all housekeeping operations and ensure rooms, public areas, and back-of-house meet quality standards.
• Lead, motivate, and develop the Housekeeping team.
• Plan staffing, schedules, and resource allocation for efficiency.
• Coordinate with Front Office, Maintenance, F&B, and Guest Relations.
• Ensure health, safety, hygiene, environmental regulations and company policies are followed.
• Prepare operational reports, analyses, and KPIs for management.

Skills

Leadership

People management

Organizational skills

Planning

Detail-oriented

Budgeting

Cost control

Inventory management

Operational reporting

Problem solving

Education

Degree in Tourism/Hotel Management

Job description

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

ME Lisbon is a luxury hotel located in the heart of the city, renowned for its modern design, vibrant lifestyle, and excellent service. We create unique and memorable experiences for both business and leisure travelers, and we are now looking for someone eager to join this dynamic energy.

Mission: As the Housekeeping Manager you will be responsible for overseeing all housekeeping operations, managing the team, controlling departmental resources, and ensuring compliance with the hotel's quality standards and brand expectations.

Manage and supervise all daily housekeeping operations, ensuring guest rooms, public areas, back-of-house areas, and facilities meet the hotel's quality standards.

Lead, motivate, develop, and evaluate the Housekeeping team, promoting a culture of excellence and continuous improvement.

Plan staffing levels, schedules, and resource allocation to ensure operational efficiency and service quality.

Manage inventory, purchasing, and stock control of linens, uniforms, cleaning products, and supplies.

Monitor departmental budgets, control costs, and identify opportunities for operational improvements.

Coordinate closely with Front Office, Maintenance, F&B, and Guest Relations to ensure smooth daily operations and exceptional guest experiences.

Ensure compliance with health, safety, hygiene, and environmental regulations, as well as company policies and procedures.

Prepare operational reports, performance analyses, and departmental KPIs for management review.

What are we looking for?

Minimum of 3 to 5 years of experience in Housekeeping, including at least 2 years in a leadership or management position within luxury hospitality.

Degree in Tourism, Hotel Management, Hospitality Management, or a related field (preferred).

Strong leadership and people management skills, excellent organizational and planning skills, with strong attention to detail.

Solid knowledge of housekeeping operations, quality standards, and cleaning procedures.

Experience in budgeting, cost control, inventory management, and operational reporting.

Strong problem-solving and decision‑making abilities.

Fluency in Portuguese and English; additional languages will be considered an asset.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.