Guest Service Line Agent - ME Lisbon

Melia Hotels International S.A.(Meliá); Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Loyalty program benefits

Flexible compensation

Exclusive discounts

Resumo da oferta

A leading hospitality company in Lisbon is seeking a Guest Service Line Agent to manage customer requests via telephone, ensuring an excellent customer experience. The ideal candidate should have at least 1 year of experience, a hospitality degree, and be fluent in Portuguese and advanced English. Join a dynamic team where growth opportunities are endless.

Qualificações

• Minimum 1 year of experience in a similar role.
• High proficiency in Portuguese and advanced English.
• Customer service and quality-oriented mindset.

Responsabilidades

• Manage daily operations of the department attending all customer requests.
• Ensure a personalized customer experience by anticipating needs.
• Inform customers of services and products according to their preferences.
• Manage customer incidents following established protocols.
• Use departmental management tools effectively for operations.

Conhecimentos

Customer service orientation

Proficiency in Portuguese

Advanced English

Formação académica

Hospitality degree

Descrição da oferta de emprego

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Area: Guest Experience and Customer Service

Location: Lisboa, PT

"The world is yours with Meliá"

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, as we are proud of you.

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: The Guest Service Line Agent manages the daily operations of the department, attending all customer requests via telephone and striving for excellence in customer satisfaction.

What You Will Do:

• Follow the customer service strategy through the established telephone line, efficiently managing all guest requests and striving for total customer satisfaction.
• Ensure a personalized customer experience by anticipating needs and exceeding expectations.
• Inform and offer customers, via telephone, services and products according to their preferences, applying upselling and cross-selling techniques to increase hotel revenue.
• Manage customer incidents following established protocols.
• Adhere to departmental attributes, standards, and manuals.
• Use departmental management tools effectively for daily operations.
• Be familiar with Voice of the Customer results and follow improvement plans.
• Verify material orders following product guidelines to optimize resources.

What We Are Looking For:

• Minimum 1 year of experience in a similar role.
• High proficiency in Portuguese and advanced English.
• Hospitality degree.
• Customer service and quality-oriented mindset.

At Meliá, we are all VIP.

Our professionals make everyday life easier and exceptional. From junior to senior roles, each team member has unique qualities that make working at Meliá an opportunity for growth and a pathway to your future.

Our warmth, proximity, and passion for our work create an unforgettable experience, making you feel part of a big family of VIP People.

At Meliá Hotels International, we are committed to equal opportunities for women and men, promoting a corporate culture of equality and raising awareness about joint action and global responsibility.

We prioritize diversity and inclusion, avoiding discrimination based on disability, race, religion, gender, or age. We believe diversity is key to our success as a global company.

We support sustainable growth through a socially responsible team, with the motto "Towards a sustainable future, from a responsible present". Thanks to our collaborators, this is possible.

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