Reservations Manager - Me Lisbon

Melia Hotels International; Portugal; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

A ME Lisbon, integrada no grupo Melia Hotels International, procura um Reservations Manager para assegurar um processo de reservas eficiente, maximizar a ocupação e a tarifa média, e oferecer um serviço personalizado de alta qualidade a cada hóspede.

O candidato ideal tem 2–3 anos de experiência numa função semelhante em hotelaria de luxo, é fluente em Português e Inglês, e tem proficiência no Opera Cloud PMS e em ferramentas de revenue management.

Qualificações

• Fluency in Portuguese and English (written and spoken).
• Experiência em hotelaria de luxo é preferível.
• Proficiência com Opera Cloud PMS e ferramentas de revenue management é uma mais-valia.
• Fortes competências analíticas e organizacionais.
• Excelentes capacidades de comunicação, liderança e orientação para a equipa.
• Paixão pela excelência no serviço ao cliente e atenção aos detalhes.

Responsabilidades

• Garanti r a ocupação máxima e a tarifa média através da gestão de inventário e técnicas de venda.
• Supervisão das operações diárias do Departamento de Reservations, assegurando eficiência, precisão e satisfação do cliente.
• Aplicar e monitorizar a estratégia de venda do hotel em todos os sistemas de reserva.
• Gerir ativamente a disponibilidade e ajustar estratégias com base em padrões de procura e tendências de mercado.
• Manter-se atualizado sobre eventos locais e globais que afetem o desempenho do hotel e ajustar previsões.
• Revisar e validar todas as reservas alinhadas com padrões da marca, diretrizes de preço e estratégia de distribuição.
• Gerir overbookings de forma eficiente e coordenar com Front Office e Sales para uma experiência fluida.
• Colaborar com Revenue Management e Sales para apoiar a estratégia comercial global do hotel.

Conhecimentos

Fluency in Portuguese

Fluency in English

Analytical

Organizational skills

Leadership & team management

Ferramentas

Opera Cloud PMS

Revenue management tools

Descrição da oferta de emprego

Reservations Manager - ME Lisbon

Empresa : Melia Hotels International Tipo de Emprego : Periodo Integral Portugal

Descrição do Emprego - Reservations Manager - ME Lisbon

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

ME Lisbon is part of the prestigious Meliá Hotels International group, is a 5-star hotel that combines luxury, contemporary design, and personalised experiences. Located in the heart of Lisbon, we stand out for our excellence in service, innovation, and attention to detail, offering our guests truly unique and memorable moments.

Mission: As the Reservations Manager, ensure a seamless and efficient reservations process that maximises hotel revenue and occupancy, while delivering a personalised, accurate, and high-quality service to every guest.

What will you have to do?

• Ensure maximum occupancy and average room rate are achieved at all times through strategic management of inventory and selling techniques.
• Oversee the daily operations of the Reservations Department, ensuring efficiency, accuracy, and guest satisfaction.
• Apply and monitor the hotel’s selling strategy across all reservation systems, optimising room type availability and rate management.
• Proactively manage availability and make recommendations to adjust strategies based on demand patterns and market trends.
• Keep up to date with local and global events impacting hotel performance and adjust forecasting accordingly.
• Review and validate all bookings, ensuring alignment with brand standards, pricing guidelines, and distribution strategy.
• Manage overbookings efficiently and coordinate with Front Office and Sales to ensure a smooth guest experience.
• Collaborate closely with Revenue Management and Sales teams to support the hotel’s overall commercial strategy.

What are we looking for?

• Minimum 2–3 years of experience in a similar role, ideally within a luxury hotel or upscale environment.
• Fluency in Portuguese and English (written and spoken). A third language is a plus.
• Proficiency with Opera Cloud PMS and revenue management tools is an advantage.
• Strong analytical and organisational skills, with a proactive and results-driven mindset.
• Excellent communication, leadership, and team management abilities.
• Passion for guest service excellence and attention to detail.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People “, follow us on:

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