Doorman - ME Lisbon

Melia Hotels International S.A.(Meliá); Lisboa; On-site; EUR 16,000 - 21,000; Full time

Job summary

ME Lisbon, part of Melia Hotels International, seeks a Doorman to greet guests, assist with doors and logistics, and ensure a warm, brand-aligned welcome from arrival to departure.

You will help with taxis, provide local information, keep the lobby tidy, and escalate issues when needed. Hospitality training and at least 1 year in a similar role are preferred; Portuguese is required, second language a plus.

Qualifications

• Education in hospitality or tourism
• Safety or first aid training valued
• Portuguese language required; additional language a plus
• Minimum 1 year of experience in a similar position

Responsibilities

• Welcome and farewell guests according to brand standards (doors, elevators)
• Assist with transportation needs and taxi services
• Provide information on local attractions, hotel services and exits
• Maintain cleanliness and organization of the lobby and entrance
• Handle guest complaints and escalate as needed

Skills

Portuguese

Customer service

Communication skills

First aid knowledge

Education

Hospitality or tourism training

Safety or first aid training

Job description

Area: Guest Experience and Customer Service

Location: Lisboa, PT

"The world is yours with Meliá"

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

ME Lisbon is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests.

Mission:

The Doorman is responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. This position is essential for ensuring a warm welcome and farewell, enhancing the overall guest experience.

What will you have to do?

• Welcome and farewell guests: Ensure guests receive a warm welcome and farewell according to brand standards, assisting with car doors, hotel doors, and elevators.
• Assist with transportation needs: Help guests secure taxi service and ensure the hotel entrance is staffed at all times.
• Provide information: Offer guests information on points of interest, nearby areas, hotel services, and exits, ensuring they are well-informed throughout their stay.
• Maintain cleanliness and organization: Keep the hotel entrance and lobby clean and organized, ensuring a pleasant environment for guests.
• Handle guest complaints and concerns: Respond to any guest complaints or concerns, communicating actions taken and escalating issues if necessary.

What are we looking for?

• Education: Training in hospitality or tourism. Courses in safety or first aid may be valued.
• Languages: Portuguese. Knowledge of a second language is a plus.
• Specific Knowledge: Knowledge of hotel operations, service-oriented attitude, customer service techniques, access control and evacuation procedures, communication skills, and basic first aid knowledge.
• Experience: Minimum of 1 year of experience in a similar position.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

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