UX Design Specialist

Amadeus; Lisboa; Híbrido; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

Amadeus in Lisbon is seeking an Experience Designer to lead UX projects across the travel ecosystem, collaborating with airports, airlines and partners to simplify processes and improve satisfaction.

You will design and map journeys for passengers and staff, facilitate workshops, conduct research, and translate insights into practical solutions, while aligning with product, engineering and operations teams.

Qualificações

• Significant experience in service and UX design.
• Experience managing cross-functional projects.
• Familiar with journey mapping and design thinking.

Responsabilidades

• Lead projects from discovery to implementation.
• Design and improve journeys for passengers and staff.
• Plan and facilitate workshops with customers, partners and internal teams.
• Conduct research and observations to uncover opportunities.
• Create service blueprints and journey maps.
• Collaborate with Product, Engineering, and Operations teams.

Conhecimentos

Service design

UX design

Customer experience

Project management

Journey mapping

Ferramentas

CAST Terminal Simulation

Descrição da oferta de emprego

**Job Title**UX Design Specialist**Summary of the role:**We are looking for a **Experience Designer** to help create seamless and meaningful travel experiences across the travel ecosystem. In this role, you will collaborate with airports, airlines, and other partners to simplify complex processes, improve satisfaction, and deliver measurable improvements. **In this role, you’ll****:** * Lead projects from discovery to implementation that enhance customer and staff experiences.* Design and improve journeys for passengers and staff across both physical and digital touchpoints.* Plan and facilitate workshops that bring together customers, partners, and internal teams.* Conduct research and observations to uncover opportunities and translate findings into practical solutions.* Create clear experience strategies, service blueprints, and journey maps.* Use data and feedback to guide decisions and measure improvements.* Collaborate with Product, Engineering, and Operations teams to integrate user-focused design into solutions.* Provide guidance and share best practices in service design and user experience. **Your Profile****:** * Familiarity with simulation tools (e.g., CAST Terminal Simulation) is an asset but not required.* Significant experience in service design, UX design, customer experience, or related fields.* Experience managing projects that involve multiple teams and stakeholders.* Knowledge of journey mapping, human-centered design, and design thinking principles.* Skilled in using qualitative and quantitative research methods.* Comfortable presenting ideas to different audiences and leading workshops.* Experience in the travel, transportation, or related industries is an advantage. #LI-EMEA**Diversity & Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.**Be aware of recruitment scams** Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.### About UsWe are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!