Turkish-Speaking Customer Support Representative (No visa Support) - Portugal

JoB Training & Coaching; Seixal; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support for international候

Shared accommodation assistance

Company-provided equipment for remote/

Health insurance from day one

Meal allowance

Paid training

Career development opportunities

International environment

Resumo da oferta

JoB Training & Coaching is seeking a Turkish-speaking Customer Support Representative to assist customers with online orders and inquiries, ensuring a smooth shopping journey from order to delivery and post-purchase support.

You will join an international team, with comprehensive paid training in English, and relocation support for eligible candidates. The role offers a full-time schedule (40 hours/week) with rotating shifts and opportunities for growth in a global environment.

Qualificações

• Fluent Turkish (written and spoken)
• Good English communication skills (B2 level or higher)
• Minimum 6 months of customer service or related experience
• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy
• Ability to multitask and work under pressure
• Strong problem-solving skills and customer-oriented mindset
• Comfortable working independently and as part of a team
• Experience with CRM, back-office tools, or ecommerce platforms is an advantage

Responsabilidades

• Assist customers with online orders and account inquiries.
• Manage delivery tracking, shipping investigations, returns, exchanges, and refund requests.
• Handle payment-related questions and order updates.
• Provide support through phone, email, and other channels.
• Review and process customer requests accurately and efficiently.
• Maintain confidentiality when handling customer and business information.
• Follow data protection and security guidelines.
• Work closely with logistics partners, financial institutions, and internal departments to resolve issues.
• Escalate complex cases and ensure timely follow-up.
• Deliver excellent customer service while meeting quality and productivity targets.
• Contribute to a positive team environment and customer-focused culture

Conhecimentos

Turkish (Fluent)

English (B2)

Customer service experience

Communication skills

Attention to detail

Multitasking

Problem-solving

Teamwork

Independent work

Ferramentas

CRM systems

Back-office tools

E-commerce platforms

Descrição da oferta de emprego

About The RoleWe are looking for a Turkish-speaking Customer Support Representative to join an international customer service team supporting online orders and customer inquiries. This role is ideal for individuals who enjoy helping customers, solving problems, and working in a dynamic, fast-paced environment. As a Customer Support Representative, you will assist customers throughout their online shopping journey, ensuring a smooth and positive experience from order placement to delivery and post-purchase support.

Key Responsibilities

• Assist customers with online orders and account-related inquiries.
• Manage delivery tracking, shipping investigations, returns, exchanges, and refund requests.
• Handle payment-related questions and order updates.
• Provide support through phone, email, and other communication channels.
• Review and process customer requests accurately and efficiently.
• Maintain confidentiality when handling customer and business information.
• Follow all data protection and security guidelines.
• Work closely with logistics partners, financial institutions, and internal departments to resolve customer issues.
• Escalate complex cases when necessary and ensure timely follow-up.
• Deliver excellent customer service while meeting quality and productivity targets.
• Contribute to a positive team environment and customer-focused culture.

Requirements

• Fluent Turkish (written and spoken).
• Good English communication skills (B2 level or higher).
• Minimum 6 months of customer service, customer support, administrative, or related experience.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Ability to multitask and work under pressure.
• Strong problem-solving skills and customer-oriented mindset.
• Comfortable working independently and as part of a team.
• Experience with CRM systems, back-office tools, or e-commerce platforms is an advantage.

Training

Comprehensive paid training will be provided in English before starting the role. Training includes product knowledge, customer service techniques, internal systems, and practical on-the-job learning to ensure your success.

Working Hours

• Full-time position
• 40 hours per week
• Rotational shifts
• Monday to Sunday, including public holidays
• Operating hours between 07:00 and 24:00

Benefits

• Paid training
• Health insurance from day one
• Meal allowance
• Relocation support for eligible international candidates
• Optional shared accommodation assistance
• Company-provided equipment for remote work
• Career development opportunities in an international environment

Important Information

Only candidates with Turkish and English language skills will be considered. Applicants must have legal eligibility to work in Portugal or be willing to relocate if required. A reliable internet connection and suitable home working environment are essential.