Customer Support Representative - Turkish Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative who can communicate clearly in Turkish and English. You will be the first point of contact for customers, handling inquiries, resolving issues, and escalating when necessary in a fast-paced, on-site setting.

This role requires EU eligibility and right to work in Portugal without sponsorship, with a preference for candidates who thrive in collaborative teams and maintain accurate case notes in our internal

Qualificações

• Comfortable in a fast-moving, customer-facing role.
• Right to work in Portugal without sponsorship.
• Eligible to work in the EU.
• Solid working English alongside Turkish.

Responsabilidades

• Identify when issues should be escalated vs resolved directly.
• Resolve issues efficiently without compromising quality.
• Contribute to a supportive, collaborative team environment.
• Keep internal systems and case notes accurate and current.

Conhecimentos

Customer-facing

Turkish language

English language

EU work eligibility

Descrição da oferta de emprego

There's an opening for a Customer Support Representative in Lisbon, Portugal - ideal for Turkish speakers looking for their next move.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What you'd be doing:

• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality
• Contribute to a supportive, collaborative team environment
• Keep internal systems and case notes accurate and current

What we're looking for:

• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Solid working English alongside your Turkish

Details:

• Work model: On-Site

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.