Turkish-Speaking Customer Expert – Meta Creator, Onsite

Business Intelligence Sales Consultants; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Monthly holiday and Christmas vouchers

Attendance bonus

Career growth opportunities

International and multicultural work环境

Teleperformance accommodation option

Job summary

Business Intelligence Sales Consultants is seeking a Turkish-speaking Customer Expert to support content creators and influencers on one of the world's leading social platforms. You will manage accounts, subscriptions, and marketing tools while delivering outstanding service from Lisbon.

This role requires native Turkish, strong English, and the ability to work in a fast-paced, international environment with rotational shifts on-site in Lisbon. Training is provided.

Qualifications

• Native-level Turkish is required.
• English B2 or higher.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and professional demeanor.
• Able to work in a fast-paced environment and on-site in Lisbon.

Responsibilities

• Provide support to Content Creators and Influencers via phone, email, and chat.
• Assist with account management, subscription management, and technical troubleshooting.
• Support users with platform tools, features, and marketing solutions.
• Conduct outbound calls when necessary to ensure customer understanding and resolution.
• Identify trends affecting creators and propose solutions.
• Maintain accurate case documentation and follow-up.
• Deliver an exceptional customer experience while meeting quality standards.

Skills

Turkish (native)

English (B2+)

Communication skills

Problem solving

Customer-focused mindset

Digital literacy

Fast-paced environment

Job description

About The Role

Join a global technology leader and support content creators and influencers using one of the world's most recognized social media platforms. As a Turkish-speaking Customer Expert, you will help creators manage their accounts, subscriptions, marketing tools, and technical issues while delivering an outstanding customer experience.

About The Role

Join a global technology leader and support content creators and influencers using one of the world's most recognized social media platforms. As a Turkish-speaking Customer Expert, you will help creators manage their accounts, subscriptions, marketing tools, and technical issues while delivering an outstanding customer experience.

Key Responsibilities

• Provide support to Content Creators and Influencers via phone, email, and chat.
• Assist with account management, subscription management, and technical troubleshooting.
• Support users with platform tools, features, and marketing solutions.
• Conduct outbound calls when necessary to ensure customer understanding and resolution.
• Identify trends affecting creators and propose solutions.
• Maintain accurate case documentation and follow-up.
• Deliver an exceptional customer experience while meeting quality standards.

Requirements

• Native-level Turkish.
• English B2 or higher.
• Strong communication and problem-solving skills.
• Customer-focused mindset.
• Good computer and digital skills.
• Ability to work in a fast-paced environment.
• EU work authorization, valid Portuguese Residence Permit, or Temporary Protection Certificate required.
• Willingness to work rotational shifts and on-site in Lisbon.

What We Offer

• Employment contract with a global industry leader.
• Paid training in English.
• Health insurance from day one of the employment contract.
• Meal allowance.
• Holiday and Christmas allowances paid monthly.
• Attendance bonus.
• Career growth and development opportunities.
• International and multicultural work environment.
• Teleperformance accommodation option available.

Schedule

• 40 hours per week
• Monday to Sunday
• Rotational shifts (24/7 operation)