Customer Service (Turkish + English) | Social Media | Lisbon

CB Talents SP; Amadora; On-site; EUR 16,000 - 17,000; Full time

Benefits offered by this job

Paid training

Health insurance

Meal allowance

Job summary

Cross Border Talents in Lisbon is seeking a Turkish-speaking Operations Customer Expert to support creators and influencers on a leading social platform. You will handle subscription and account management, assist with technical issues, and maximize the platform’s tools for clients.

The role involves outbound calls, trend spotting for SMB clients, and collaboration in a fast-paced, multilingual team. The position begins with a 12-month fixed term and a path to permanency after two years, based

Qualifications

• Turkish-speaking required.
• Willingness to work in Lisbon.
• Excellent communication skills.

Responsibilities

• Support content creators and influencers on subscription management, account management, technical troubleshooting and marketing tools.
• Make outbound calls to confirm customers understood the information shared.
• Help clients get the most from the platform's products and tools.
• Spot trends and solve problems affecting multiple small and medium business clients.
• Work in a fast-paced, multilingual team.

Skills

Turkish language

Customer support

Multilingual team

Job description

Do you speak Turkish, love social media, and want to build an international career in tech, in Lisbon?

We're hiring Turkish-speaking Operations Customer Experts to support content creators and influencers on one of the world's best-known social networking platforms, used by millions of people every day.

What you'll do

• Support content creators and influencers on subscription management, account management, technical troubleshooting and marketing tools
• Make outbound calls to confirm customers understood the information shared
• Help clients get the most from the platform's products and tools
• Spot trends and solve problems affecting multiple small and medium business clients
• Work in a fast-paced, innovative, multilingual team

What you get

• Paid training: 10 days, 8 hours per day, in English, covering the client's products, tools, and phone, email and chat support
• Salary:
  • With company apartment: €1,338.66 total package (€1,138.66 cash + €200 apartment benefit)
  • Without apartment: €1,436.16 cash
  • Includes base salary, Christmas and holiday allowances (paid monthly) and a €7/day meal allowance
• Potential productivity bonus based on performance and attendance
• Health insurance from day one
• Vacation: up to 20 days in your first year, 22 days per year after that, plus a compensation day if you work a Portuguese public holiday
• Contract: 12-month fixed term, becoming permanent after 2 years
• Location: a modern office in Lisbon with a cafeteria, lounge and meeting rooms, close to metro, train and bus connections

Schedule:

40 hours per week, rotating shifts, Monday to Sunday