Turkish-Speaking Operations Customer Expert - Lisbon, Portugal

Velenosi&Meredith; Loures; Hybrid; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Meal card

Holiday and Christmas allowances

Productivity bonus

Job summary

Velenosi&Meredith in Lisbon, Portugal is seeking a Turkish-speaking Operations Customer Expert to join an international customer operations team on a full-time basis. The role offers a hybrid work model with on-site presence in Lisbon and requires Turkish fluency (C1–C2).

You will assist customers with inquiries, manage service requests, and ensure a high-quality customer experience within an international environment. Prior customer service experience is preferred.

Qualifications

• Turkish proficiency at C1–C2 level.
• Excellent communication and interpersonal skills.
• Experience in customer support or service roles preferred.
• Strong problem-solving and customer-handling abilities.
• Comfortable with computer systems and digital tools; adaptable to hybrid/on-site work.

Responsibilities

• Handle Turkish-speaking customer inquiries and provide professional assistance.
• Manage customer requests and operational queries efficiently.
• Investigate issues and provide appropriate solutions or guidance.
• Maintain accurate customer records and update internal systems.
• Follow procedures, quality standards and SLA commitments.
• Ensure positive customer experience through clear communication.
• Collaborate with internal teams for escalation or support when needed.

Skills

Turkish language proficiency (C1–C2)

Strong communication skills

Customer service experience

Problem solving

Hybrid/on-site work adaptability

Job description

Turkish-Speaking Operations Customer Expert

Location:Lisbon, Portugal
Work Model: Hybrid / On-site
Employment Type: Full-time
Language Requirement: Turkish (C1–C2)

About the Role

We are looking for a fluent Turkish-speaking Operations Customer Expert to join an international customer operations team in Portugal.

In this role, you will assist customers with enquiries, manage service-related requests, provide accurate information and ensure a positive customer experience. You will work in an international environment, following established procedures and maintaining high service-quality standards.

Previous Customer Service experience is desired.

Key Responsibilities

• Handle customer enquiries and provide professional assistance in Turkish.
• Manage customer requests and operational queries efficiently.
• Investigate customer issues and provide appropriate solutions or guidance.
• Maintain accurate customer records and update internal systems.
• Follow established procedures, quality standards and service-level requirements.
• Ensure a positive customer experience through clear and effective communication.
• Collaborate with internal teams when additional support or escalation is required.

Requirements

• Fluent Turkish proficiency (C1–C2 level).
• Good communication and interpersonal skills.
• Previous Customer Service or Customer Support experience is preferred.
• Strong problem-solving and customer-handling abilities.
• Comfortable working with computer systems and digital tools.
• Ability to work effectively in a hybrid or on-site environment.
• Customer-oriented, organised and detail-focused approach.
• Must be an EU citizen or hold valid Portuguese residency with authorisation to work in Portugal.

Salary & Benefits

Monthly Gross Compensation – Without Apartment

• Base salary: €1,099.00
• Holiday allowance: €91.58
• Christmas allowance: €91.58
• Meal allowance: €154.00
• Total gross monthly package: €1,436.16

Additional benefits:

• Health insurance from the first day of the employment contract.
• Meal allowance paid through a debit meal card.
• Holiday and Christmas allowances paid in monthly instalments by default.
• Potential productivity bonus based on performance and/or attendance, depending on project-specific targets.

Training

• Training duration: 6 working days.
• Training allowance: €21.36 per day.
• Total training compensation: €106.80, payable upon successful completion.

Contract Details

• A Selection Agreement is signed to manage the final stage of recruitment.
• Successful candidates will sign an employment contract for an unspecified term, with an expected duration of 12 months.
• Employment beyond 2 years will transition to a permanent employment relationship.
• Portuguese employment contract.
• Income tax and Social Security contributions are deducted from gross compensation, excluding the meal allowance.
• Social Security is charged at the standard employee rate of 11%. Income tax depends on the employee's individual tax profile.

Eligibility

Only EU citizens or candidates who already hold valid Portuguese residency with the right to work in Portugal are eligible.

Visa sponsorship is not available.