Turkish-Speaking Customer Expert – Meta Creator, Onsite

Boeva Tech; Lisboa; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Attendance bonus

Holiday and Christmas allowances paid

Job summary

Boeva Tech in Lisbon is seeking a Turkish-speaking Customer Expert to assist Content Creators and Influencers with account management, subscriptions, and technical issues. You will handle inquiries via phone, email, and chat, ensure high-quality support, and contribute to customer satisfaction.

The role requires native Turkish, English at least B2, and the ability to work in a fast-paced environment on-site in Lisbon.

Qualifications

• Native-level Turkish language
• English B2 or higher
• Strong communication and problem-solving skills
• Customer-focused mindset
• Good computer and digital skills
• Ability to work in a fast-paced environment
• EU work authorization or Portuguese Residence Permit or Temporary Protection Certificate
• Willingness to work rotational shifts and on-site in Lisbon

Responsibilities

• Provide support to Content Creators and Influencers via phone, email, and chat.
• Assist with account management, subscription management, and technical troubleshooting.
• Support users with platform tools, features, and marketing solutions.
• Conduct outbound calls when necessary to ensure customer understanding and resolution.
• Identify trends affecting creators and propose solutions.
• Maintain accurate case documentation and follow-up.
• Deliver an exceptional customer experience while meeting quality standards.

Skills

Turkish (native)

English (B2+)

Communication

Problem solving

Customer focus

Digital skills

Job description

About the Role

Join a global technology leader and support content creators and influencers using one of the world's most recognized social media platforms. As a Turkish-speaking Customer Expert, you will help creators manage their accounts, subscriptions, marketing tools, and technical issues while delivering an outstanding customer experience.

Key Responsibilities

• Provide support to Content Creators and Influencers via phone, email, and chat.
• Assist with account management, subscription management, and technical troubleshooting.
• Support users with platform tools, features, and marketing solutions.
• Conduct outbound calls when necessary to ensure customer understanding and resolution.
• Identify trends affecting creators and propose solutions.
• Maintain accurate case documentation and follow-up.
• Deliver an exceptional customer experience while meeting quality standards.

Requirements

• Native-level Turkish.
• English B2 or higher.
• Strong communication and problem-solving skills.
• Customer-focused mindset.
• Good computer and digital skills.
• Ability to work in a fast-paced environment.
• EU work authorization, valid Portuguese Residence Permit, or Temporary Protection Certificate required.
• Willingness to work rotational shifts and on-site in Lisbon.

What We Offer

• Employment contract with a global industry leader.
• Paid training in English.
• Health insurance from day one of the employment contract.
• Meal allowance.
• Holiday and Christmas allowances paid monthly.
• Attendance bonus.
• Career growth and development opportunities.
• International and multicultural work environment.
• Teleperformance accommodation option available.

Schedule

• 40 hours per week
• Monday to Sunday
• Rotational shifts (24/7 operation)