Turkish Speaking Content Creator Support | Lisbon

CB Talents SP; Almada; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Paid training

Health insurance

Meal allowance

Salary with bonuses

Fixed-term contract

Job summary

Cross Border Talents is seeking Turkish-speaking Operations Customer Experts to support content creators and influencers on a globally known social platform from our Lisbon office. You will handle subscription and account management, troubleshoot issues, and assist clients in using marketing tools.

You will work in a dynamic, multilingual team with rotating shifts. The role requires strong communication, problem-solving skills, and a customer-focused approach to help creators maximize platform

Qualifications

• Turkish-speaking required.
• Experience in customer support or community management is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Support content creators and influencers with subscription and account management, troubleshooting, and marketing tools.
• Make outbound calls to confirm customers understood the information shared.
• Help clients maximize the platform’s products and tools.
• Spot trends and solve issues affecting multiple small and medium business clients.
• Work in a fast-paced, multilingual team.

Skills

Turkish language

Customer support

Communication

Job description

Do you speak Turkish, love social media, and want to build an international career in tech, in Lisbon?

We're hiring Turkish-speaking Operations Customer Experts to support content creators and influencers on one of the world's best-known social networking platforms, used by millions of people every day.

What you'll do

• Support content creators and influencers on subscription management, account management, technical troubleshooting and marketing tools
• Make outbound calls to confirm customers understood the information shared
• Help clients get the most from the platform's products and tools
• Spot trends and solve problems affecting multiple small and medium business clients
• Work in a fast-paced, innovative, multilingual team

What you get

• Paid training: 10 days, 8 hours per day, in English, covering the client's products, tools, and phone, email and chat support
• Salary:
  • With company apartment: €1,338.66 total package (€1,138.66 cash + €200 apartment benefit)
  • Without apartment: €1,436.16 cash
  • Includes base salary, Christmas and holiday allowances (paid monthly) and a €7/day meal allowance
• Potential productivity bonus based on performance and attendance
• Health insurance from day one
• Vacation: up to 20 days in your first year, 22 days per year after that, plus a compensation day if you work a Portuguese public holiday
• Contract: 12-month fixed term, becoming permanent after 2 years
• Location: a modern office in Lisbon with a cafeteria, lounge and meeting rooms, close to metro, train and bus connections

Schedule:

40 hours per week, rotating shifts, Monday to Sunday