Customer Service (Turkish + English) | Social Media | Lisbon

CB Talents SP; Lisboa; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Paid training

Meal allowance

Job summary

Cross Border Talents in Lisbon seeks a Turkish-speaking Operations Customer Expert to support content creators and influencers on our social platform. You will handle subscription management, account issues, and product tools, while working with a multilingual team in a modern office near public transport.

The role includes a 40-hour week with rotating shifts, paid training in English, health insurance from day one, and a 12-month fixed-term contract with potential permanent placement after two

Qualifications

• Turkish language proficiency for customer support.
• Experience in customer support or social media platforms is preferred.

Responsibilities

• Support content creators and influencers on subscription management and account tools.
• Make outbound calls to confirm customers understood information.
• Help clients maximize the platform's products and tools.
• Identify trends and resolve issues for multiple SMB clients.
• Work in a fast-paced, multilingual team.

Skills

Turkish language

Customer support

Job description

Do you speak Turkish, love social media, and want to build an international career in tech, in Lisbon?

We're hiring Turkish-speaking Operations Customer Experts to support content creators and influencers on one of the world's best-known social networking platforms, used by millions of people every day.

What you'll do

• Support content creators and influencers on subscription management, account management, technical troubleshooting and marketing tools
• Make outbound calls to confirm customers understood the information shared
• Help clients get the most from the platform's products and tools
• Spot trends and solve problems affecting multiple small and medium business clients
• Work in a fast-paced, innovative, multilingual team

What you get

• Paid training: 10 days, 8 hours per day, in English, covering the client's products, tools, and phone, email and chat support
• Salary:
  • With company apartment: €1,338.66 total package (€1,138.66 cash + €200 apartment benefit)
  • Without apartment: €1,436.16 cash
  • Includes base salary, Christmas and holiday allowances (paid monthly) and a €7/day meal allowance
• Potential productivity bonus based on performance and attendance
• Health insurance from day one
• Vacation: up to 20 days in your first year, 22 days per year after that, plus a compensation day if you work a Portuguese public holiday
• Contract: 12-month fixed term, becoming permanent after 2 years
• Location: a modern office in Lisbon with a cafeteria, lounge and meeting rooms, close to metro, train and bus connections

Schedule:

40 hours per week, rotating shifts, Monday to Sunday