Travel Customer Service Representative (Remote)

Manatal; Lisboa; Remote; EUR 37,000 - 54,000; Full time

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This remote position is ideal for detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional

Qualifications

• Experience in customer service, travel or hospitality preferred.
• Excellent communication, both verbal and written.
• Detail-oriented with strong organization.
• Comfortable learning new booking systems.
• Ability to manage multiple requests.
• Passion for travel and helping clients plan experiences.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure bookings, changes, cancellations.
• Provide destination and policy information.
• Coordinate booking details and confirm itineraries.
• Follow up with clients before and after travel.
• Address concerns with empathy and solutions.
• Maintain booking records in systems.

Skills

Verbal communication

Written communication

Customer service

Organization

Tech proficiency

Multitasking

Travel interest

Job description

Travel Customer Service Representative (Remote)

About the job Travel Customer Service Representative (Remote)

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.