Remote Travel Concierge — Expert Booking & Support

Manatal; Lisboa; Remote; EUR 37,000 - 54,000; Full time

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This remote position is ideal for detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional

Qualifications

• Experience in customer service, travel or hospitality preferred.
• Excellent communication, both verbal and written.
• Detail-oriented with strong organization.
• Comfortable learning new booking systems.
• Ability to manage multiple requests.
• Passion for travel and helping clients plan experiences.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure bookings, changes, cancellations.
• Provide destination and policy information.
• Coordinate booking details and confirm itineraries.
• Follow up with clients before and after travel.
• Address concerns with empathy and solutions.
• Maintain booking records in systems.

Skills

Verbal communication

Written communication

Customer service

Organization

Tech proficiency

Multitasking

Travel interest

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This remote position is ideal for detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional