Remote Travel Concierge | Booking & Support Specialist

Manatal; Porto; A distancia; EUR 31.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Travel perks

Training & development

Professional growth

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative operating remotely to support clients through every travel stage. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role rewards detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences, with opportunities for growth and ongoing training.

Formación

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conocimientos

Excellent communication

Customer service

Detail oriented

Multitasking

Tech-savvy

Travel interest

Descripción del empleo

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative operating remotely to support clients through every travel stage. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role rewards detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences, with opportunities for growth and ongoing training.