Customer Support Specialist – Online Travel Industry

Boeva Tech; Moscavide; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Daily meal allowance

Performance bonus

Professional onboarding and training

Career growth within global travel

Job summary

Boeva Tech is hiring for an on-site travel support role in Lisbon, Portugal. You will join an international team helping travellers with flight changes, hotel disruptions, refunds, and related issues across multiple channels.

The role emphasizes empathy, speed, and problem solving in a dynamic ops environment. Local candidates in/around Lisbon are preferred with EU work eligibility.

Qualifications

• Spanish language proficiency (Native/C1/C2) is mandatory.
• Good working level of English is required.
• Strong communication skills and empathy are essential.

Responsibilities

• Issue Resolution: Manage flight modifications, cancellations, and rebooking requests efficiently.
• Booking Support: Handle hotel booking issues, changes, and room preferences.
• Case Management: Process refunds, voucher requests, and compensation cases per policy.
• Multichannel Communication: Assist customers via calls, emails, and chat with clarity.
• Partner Collaboration: Coordinate with travel partners, airlines, and internal systems for fast resolutions.
• Service Quality: Maintain high service standards and resolution rates in a high-volume setting.

Skills

Spanish

English

Empathy

Communication

Job description

Work Model: On-site (Local candidates only – no relocation support)

Employment Type: Full-time

Languages Required: Spanish (Native/C1/C2 - Mandatory) + English (B2 Professional Level)

Job Summary

Join a fast-paced international travel support team where every day you help travellers across the globe resolve real-time issues that matter flight changes, hotel disruptions, cancellations, and refund requests.

This is not a routine call centre job — it's a dynamic travel operations environment where empathy, speed, and problem-solving directly shape the customer's journey. If you enjoy helping people when it matters most, this is your place.

Key Responsibilities

• Issue Resolution: Manage flight modifications, cancellations, and rebooking requests efficiently.




• Booking Support: Handle hotel booking issues, accommodation changes, and room preferences.




• Case Management: Process refunds, voucher requests, and compensation cases according to policy.




• Multichannel Communication: Support customers via calls, emails, and chat with high empathy and clarity.




• Partner Collaboration: Work alongside travel partners, airlines, and internal systems for fast resolutions.




• Service Quality: Maintain high service standards and resolution rates in a high-volume environment.

Requirements & Qualifications

• Language Skills: Fluent/Native proficiency in Spanish (mandatory) alongside a good working level of English.




• Residency Status: Local candidates currently residing in/around Lisbon, Portugal (no relocation package provided).




• Work Authorization: EU/EEA citizenship or a valid, unrestricted work permit for Portugal.




• Availability: Flexible to work rotational shifts (Monday to Sunday, 08:00 AM to 10:00 PM, 2 days off per week).




• Key Skills: Strong communication skills, empathy, and active listening.




• Experience: Prior experience in travel operations, customer service, or ticketing systems is a plus.

Compensation & Benefits

• Competitive Remuneration: Monthly base salary complemented by language and performance-based bonuses.




• Daily Meal Allowance: Daily meal stipend for every worked day.




• Performance Structure: Performance bonus structure rewarding accuracy, efficiency, and quality of service.




• Professional Environment: Opportunities to build a long-term career within the global online travel sector.




• Paid Training: Comprehensive onboarding and system training provided upon joining.