Technical Support Specialist German

Nordicrecruiters; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Career development opportunities

Permanent contract

Resumo da oferta

Nordicrecruiters is seeking a technically adept Support Specialist based in Lisbon to deliver high-quality assistance to clients in German and English. You will troubleshoot issues, document cases, and collaborate with internal teams to improve service delivery across an international context.

The role offers a permanent contract with a Monday-to-Friday schedule, relocation support, and opportunities for professional development within a dynamic European team.

Qualificações

• Fluent in German and English, both written and spoken.
• Previous experience in technical support, IT, or customer service is highly desirable.
• Strong problem-solving and analytical skills with attention to detail.

Responsabilidades

• Deliver high-quality technical support to clients, troubleshooting and resolving issues efficiently.
• Respond to customer inquiries via phone, email, or chat, ensuring prompt and professional service.
• Diagnose technical problems and elevate complex issues to the appropriate teams.
• Maintain accurate records of support cases, resolutions, and follow-ups.
• Collaborate with internal teams to share knowledge and enhance support processes.
• Continuously stay informed about products, services, and updates to provide expert guidance to clients.

Conhecimentos

German

English

Descrição da oferta de emprego

We are looking for a talented and client‑focused Technical Support Specialist fluent in German and English to join a dynamic team in Lisbon. This role offers an exciting opportunity to advance your career in technical support while enjoying life in one of Europe’s most vibrant and picturesque capitals.

What you will do

• Deliver high‑quality technical support to clients, troubleshooting and resolving issues efficiently.
• Respond to customer inquiries via phone, email, or chat, ensuring prompt and professional service.
• Diagnose technical problems and elevate complex issues to the appropriate teams.
• Maintain accurate records of support cases, resolutions, and follow‑ups.
• Collaborate with internal teams to share knowledge and enhance support processes.
• Continuously stay informed about products, services, and updates to provide expert guidance to clients.

Who you are

• Fluent in German and English, both written and spoken.
• Previous experience in technical support, IT, or customer service is highly desirable.
• Strong problem‑solving and analytical skills with attention to detail.
• Comfortable working in a fast‑paced environment and managing multiple tasks effectively.
• Proactive, adaptable, and eager to grow professionally in an international team.

What we offer

• Competitive salary with performance‑based incentives.
• Permanent contract with a Monday‑to‑Friday schedule for a balanced work‑life routine.
• Based in Lisbon, Portugal – a city renowned for its historic charm, vibrant culture, beautiful coastline, and lively neighborhoods.
• Relocation support for international candidates, including assistance with settling into the city.
• Join a multicultural and collaborative team with opportunities for professional development and career growth.

Why Lisbon?

Lisbon is the perfect city to combine career advancement with an exceptional lifestyle. Enjoy year‑round sunshine, stunning architecture, a rich cultural scene, and a dynamic social environment while growing your career in a leading international team.

Take the next step in your career as a Technical Support Specialist in Lisbon and experience the ideal blend of professional growth and vibrant city living.