Customer Support Representative — Lisbon, Portugal

Nordicrecruiters; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Nordicrecruiters in Lisbon is seeking a reliable Customer Support Representative fluent in German to join our local support team. This full-time, on-site role handles inquiries via phone, email and live chat to deliver timely, accurate assistance with a professional, friendly tone.

You will diagnose issues, document interactions in internal systems and collaborate with cross-functional colleagues to resolve complex cases, while maintaining a high standard of service.

Qualificações

• Native or fluent German (spoken and written) with strong English skills.
• Excellent interpersonal and communication abilities, with a calm, solution-oriented approach.
• Empathy, patience, and a commitment to delivering a great customer experience.
• Confidence using CRM or support tools; willingness to learn new systems.
• Prior customer support experience is a plus, but we also welcome candidates with a strong eagerness to learn.

Responsabilidades

• Provide responsive, high-quality support to customers by phone, email and live chat across a range of service and product queries.
• Diagnose and resolve issues efficiently while maintaining a positive and supportive tone.
• Document customer interactions, feedback and solutions accurately in internal systems.
• Collaborate with other teams to address complex cases and escal ate when appropriate.
• Share insights from customer interactions to help improve processes, products and service delivery.

Conhecimentos

German fluency

English proficiency

Interpersonal skills

Customer empathy

CRM tools

Ferramentas

CRM software

Descrição da oferta de emprego

About the Role

We are seeking a reliable and enthusiastic Customer Support Representative fluent in German to join our Lisbon-based support team. In this full-time, on-site role, you will be responsible for providing timely, accurate assistance to customers via phone, email, and chat. Your role will be central to resolving inquiries, troubleshooting issues, and ensuring that every interaction reflects high standards of service and professionalism.

What Youll Do

• Provide responsive, high-quality support to customers by phone, email and live chat across a range of service and product queries.
• Diagnose and resolve issues efficiently while maintaining a positive and supportive tone.
• Document customer interactions, feedback and solutions accurately in internal systems.
• Collaborate with other teams to address complex cases and escalate when appropriate.
• Share insights from customer interactions to help improve processes, products and service delivery.

What You Bring

• Native or fluent German (spoken and written) with strong English skills.
• Excellent interpersonal and communication abilities, with a calm, solution-oriented approach.
• Empathy, patience, and a commitment to delivering a great customer experience.
• Confidence using CRM or support tools; willingness to learn new systems.
• Prior customer support or service experience is a plus, but we also welcome candidates with a strong eagerness to learn.

Whats On Offer

• A supportive, professional team environment that values collaboration and continuous improvement.
• Comprehensive onboarding and ongoing training to help you excel in your role.
• Competitive compensation and benefits aligned with the local Lisbon market.
• Real opportunities to grow within a diverse, international organisation.

Why Lisbon?

Lisbon combines high quality of life with a vibrant, cosmopolitan setting, making it one of Eu­ropes most appealing capitals to live and work in. The city enjoys a mild Mediterranean climate with abundant sunshine year‑round and a relaxed way of life that residents appreciate.

Lisbon also boasts a rich cultural scene — from historic neighbourhoods and iconic architecture to world‑class music, arts and culinary experiences. Its lively mix of local tradition and international influences creates a dynamic environment for professionals and newcomers alike.

The city is consistently ranked among the best places in the world for expat living thanks to its welcoming atmosphere, safety and ease of settling in. A large international community means you’re likely to find cultural events, social activities and networking opportunities that help you build both personal and professional connections.

Everyday life in Lisbon offers a compelling balance — walkable streets, vibrant café culture, scenic riverfronts, and proximity to beaches and outdoor activities — all within reach of a major European transport hub.

Whether you’re launching your career in customer support or looking to expand your professional experience, this role in Lisbon gives you the chance to grow while enjoying the lifestyle and energy of one of Eu­ropes most desirable capitals.