Technical Support Expert - Iberian market

Transcom; Porto; Híbrido; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Latest technology products

Growth opportunities

Relocation support

Resumo da oferta

Transcom is seeking a Technical Support & User Enablement Expert for the Iberian market in Porto, Portugal. You will help customers maximize the value of cutting-edge devices and software, supporting both English and Spanish-speaking users while assisting in Portuguese.

Join a global, inclusive team that values growth and relocation support for the right candidate. Responsibilities include frontline troubleshooting, using latest technology tools, and advocating for customer needs to ensure

Qualificações

• Native or fluent in Portuguese and Spanish.
• Intermediate English proficiency (B2+) written and oral.
• Experience troubleshooting hardware and software on various electronic devices.
• Strong understanding of mobile operating systems (Android & IOS) + common software.

Responsabilidades

• Be on the front line of support for Iberian clients and deliver impactful work.
• Diagnose and resolve complex technical problems using cutting-edge tools.
• Advocate for customer needs and provide outstanding service.

Conhecimentos

Portuguese fluency

Spanish fluency

English (B2+)

Descrição da oferta de emprego

Technical Support Expert - Iberian market

Location: Portugal, Porto

Job category: Customer Service Representative (CSR)

Language: English, Spanish

Transcom is a global community of customer experience experts. All nimble, curious, driven, longlife learners, and committed to the world’s best loved brands. We are seeking a highly motivated and tech-savvy individual to join the Tech Support team for Samsung. We are looking for a Trilingual Technical Support & User Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join us! What’s in it for YOU!

• International and inclusive environment that makes you feel supported, encouraged and welcome from day one.
• Cutting edge technology: be at the forefront of technology, working with the latest tech products and innovations
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists
• Full support with the whole relocation process and settling in

Join us as a Technical Support & User Enablement Expert for the Iberian market! Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Ensure the user the most out of their tech products while using the finest cutting edge technology tools to assist you in your daily work
• Utilize your in-depth knowledge of the technology products to diagnose and resolve complex problems
• Advocate for our customers’ needs and provide outstanding service

To be successful in this role, the following is needed:

• Native or fluent in Portuguese and Spanish
• Intermediate English proficiency (B2+) written and oral
• Experience in trouble shooting hardware and software on various electronic devices
• Strong understanding of mobile operating systems (Android & IOS) + common software
• Analytical mindset to diagnose & troubleshoot technical issues
• Positivity and ability to manage stressful situations
• Active listener and strong interpersonal skills to build rapport with costumes
• Resourcefulness to find creative solutions and workarounds

What Life at Transcom is like! At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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