Digital Ads Support Specialist – Tech and B2B (English)

CB Talents SP; Seixal; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Health insurance

22 days annual leave

12-month contract

Meal allowance

Holiday bonus

Christmas bonus

Job summary

CB Talents SP in Lisbon, Portugal is hiring for a full-time English-speaking customer support role supporting businesses in digital advertising products. You'll interact via live chat, email, and phone while learning the tools and helping customers maximize their online campaigns.

The role offers a 40-hour week, rotating shifts 06:00–00:00, a total monthly package of €1,227.32, health insurance from day one, and the potential for permanent employment after two years.

Qualifications

• Fluent English required.
• Experience in customer service or tech support.

Responsibilities

• Provide support via live chat, email, and phone.
• Troubleshoot advertising and product-related issues.
• Guide customers through digital advertising tools and features.
• Provide pre- and post-sales support.
• Identify recurring problems and help find solutions.
• Make outbound calls when needed to ensure issues are properly resolved.
• Help improve the overall customer experience.

Skills

English fluency

Customer support

Job description

CB Talents SP in Lisbon, Portugal is hiring for a full-time English-speaking customer support role supporting businesses in digital advertising products. You'll interact via live chat, email, and phone while learning the tools and helping customers maximize their online campaigns.

The role offers a 40-hour week, rotating shifts 06:00–00:00, a total monthly package of €1,227.32, health insurance from day one, and the potential for permanent employment after two years.