Technical Support Engineer

PIXIDA GmbH; Porto; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Gym subsidies

Public transport support

Language courses

Training programs

Lunch provisions

Resumo da oferta

PIXIDA GmbH in Porto, Portugal, seeks a Technical Support Engineer to ensure readiness of new telematics features in upcoming vehicle generations. You will monitor Teleservices and configure market-specific parameters.

You’ll work with Jira/Confluence, track KPIs, document processes, and assist IT teams with issue resolution. A technical degree, fluent English, and basic scripting (Java/Python) are required.

Qualificações

• Completed technical degree/education or a comparable qualification with relevant experience.
• English fluently.
• Experience with ticketing systems such as Jira, Confluence, or similar tools.
• Knowledge of SQL, basic scripting (Java, Python) and Traceanalyse is a plus.
• Communication and coordination skills.
• Curious to learn and understand dynamic software features.

Responsabilidades

• Support the monitoring and maintenance of Teleservices systems, including configuring market-specific parameter settings.
• Assist with tracking KPIs and maintaining accurate system and process documentation.
• Help maintain production environments, including user access management and basic system configuration tasks.
• Identify and document system issues, track them in JIRA/ITSM, and collaborate with IT teams to support issue resolution.
• Assist in analyzing market and customer-reported issues, contributing to root-cause analysis and supporting end-to-end incident resolution.

Conhecimentos

Fluent English

Communication skills

Coordination skills

Curiosity to learn

Formação académica

Technical degree or equivalent

Ferramentas

Jira/Confluence

SQL

Python/Java basics

Traceanalyse

Descrição da oferta de emprego

DESCRIPTION

Are you fascinated by Telematics and Aftersales Features and like to get in contact with a lot of different counterparts? Do you have a passion for state-of-the-art vehicles and want to help shape the driving experience of tomorrow? Would you like to support these areas as a Tecnical Support Engineer and ensure the readiness of new features in upcoming vehicle generations? Then we'd love to hear from you!

RESPONSIBILITIES

• Support the monitoring and maintenance of Teleservices systems, including configuring market-specific parameter settings.
• Assist with tracking key performance indicators (KPIs) and maintaining accurate system and process documentation.
• Help maintain production environments, including user access management and basic system configuration tasks.
• Identify and document system issues, track them in JIRA/ITSM, and collaborate with IT teams to support issue resolution.
• Assist in analyzing market and customer-reported issues, contributing to root-cause analysis and supporting end-to-end incident resolution.

REQUIREMENTS

• Completed technical degree/education or a comparable qualification with relevant experience.
• English fluently.
• Experience working with ticketing systems such as Jira, Confluence, or similar tools.
• Knowledge of SQL, basic scripting (Java, Python) and Traceanalyse is a plus.
• Communication and coordination skills.
• Curious to learn and understand dynamic software features.

BENEFITS

• We support your health with attractive offers like gym subsidy, health workshops, sport events,...
• We support you in the public transportation, e.g Deutschlandticket, Mobility Voucher.
• We support, offer and cover the cost of language courses from level A1 to C1.
• We support you to help you grow individually by a variety of training programs
• Enjoy daily supportive lunch provisions.

Equal Opportunity Employer

Pixida is proud to be an Equal Opportunity Employer! We are committed to a work environment that supports, inspires and respects all individuals and in which all aspects of employment are applied without discrimination. Therefore we encourage all individuals to apply!