Customer Support Specialist, German Speaker (all genders)

TeamViewer; Porto; Hybrid; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Company achievement bonus

Company stocks

Regular salary reviews

Public transport friendly offices

Discounts via Corporate Benefits platform

Regular team events

Flexible work time with home office option

Work From Abroad Program

Job summary

A technology leader in remote connectivity is seeking a Customer Support Specialist to assist customers with technical and accounting issues. The ideal candidate will have a university degree in economics or related fields, be fluent in German and English, and possess strong communication skills. This role offers competitive compensation, flexible working conditions, and various corporate benefits, fostering an inclusive and supportive work environment.

Qualifications

• University degree in the field of economics or related vocational training.
• Fluency in German and English is required, additional languages are beneficial.
• Previous experience in customer service or sales is preferable.
• Strong communication and team spirit; able to work independently.
• High level of multi-tasking and stress resilience.
• Open to learning and flexible in approach.

Responsibilities

• Provide technical and accounting support to existing customers.
• Answer inquiries through email and ticket systems.
• Prepare tailored solutions for prospective customers.
• Conduct online demonstrations of software solutions.
• Collaborate with the Customer Support team for customer satisfaction.

Skills

Fluency in German

Fluency in English

Strong communication skills

Customer service experience

Multitasking

Teamwork

Education

University degree in economics or relevant vocational education

Tools

Windows®/Mac knowledge

MacOS

Ticket systems

Job description

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting‑edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience.

Responsibilities

• Support our existing customers with their technical and accounting issues over the phone and via email.
• Provide support to our customers by answering inquiries via our ticket system and support chat.
• Prepare offers for prospect customers, tailoring solutions to their individual needs.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Work closely with all members of the Customer Support team to deliver a best‑in‑class experience for our existing and potential customers.

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
• Fluency in German and English is mandatory, other languages are a plus.
• Windows®/Mac user knowledge desirable.
• At least some experience working with customer and/or in sales, e.g. Internships.
• Determination, enthusiasm and willingness to learn.
• High level of multi‑tasking, open‑mindedness combined with flexible and stress‑resilient approach to work.
• Working independently is just as important to you as team spirit.
• Strong communication skills and passion for working with people.

What We Offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
• Public transport friendly offices
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company‑wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with home office option
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c‑a‑r‑e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.