IT Service Analyst

Digital Solutions; Lisboa; Presencial; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

1200€ home office equipment

Flex allowance of 720€/year

Performance bonus

Health insurance for household

Wellbeing program for household

Life insurance

Pension fund

Smartphone & phone data plan

Discounts on VW Group cars

Resumo da oferta

Digital Solutions in Lisboa is looking for a support professional to deliver global services under ITIL processes. You will solve technical issues for VW Group customers and collaborate with teams in Germany.

The ideal candidate has an academic background in IT or related fields, is fluent in English, and has a strong customer focus. This position offers a flexible working environment with various employee benefits and opportunities for personal growth.

Qualificações

• Academic background in IT/Engineering or related experience.
• Fluency in English, both written and spoken.
• Great customer orientation and advanced problem-solving skills.

Responsabilidades

• Provide global support focused on ITIL processes.
• Identify and solve technical issues related to online services.
• Collaborate with the team in Germany to manage customer expectations.

Conhecimentos

English fluency

Advanced problem-solving skills

Great customer orientation

Communication skills

Collaboration skills

Interest in Application Support

Familiarity with Agile Methodologies

Formação académica

Academic background in IT/Engineering

Descrição da oferta de emprego

Responsibilities

• Provide global support according to business expectations based on SLA, focused on Incidents, Problem, Change and Request Management processes using the ITIL framework;
• Work within a focused and analytical team to identify and solve technical issues related to online services that allow VW Group customers to communicate remotely with their vehicles;
• Collaborate directly with the team in Germany to manage customer expectations and meet client expectations;
• Verify information, categorization and prioritization for content, completeness and request for completion, if necessary;
• Document additional information.

Requirements

• Academic background in IT/Engineering or related relevant experience;
• English fluency, both written and spoken;
• Great customer orientation and advanced problem‑solving skills;
• Great communication and collaboration skills, and a "get things done" attitude;
• Background and interest in Application Support;
• Previous contact with Agile Methodologies;
• Some sort of Certification in ITIL or Cloud (not mandatory).

About the Product

Be part of a team that is responsible for providing application support to different online services. The aim of the service is to ensure efficient and qualified operation. Complaints are pre‑analyzed, grouped into focal points and, if an immediate solution is not possible, referred to the subsequent support structures.

Company Benefits

• 1200€ to equip your home office
• Flex allowance: 720€/year (60€ per month x12)
• Performance bonus
• Health insurance extendable to your household
• Wellbeing program extendable to your household
• Life insurance
• Pension fund
• Smartphone & phone data plan
• Discounts on VW Group cars and special financing conditions

Cool things you’ll experience in our work environment

• Tailored remote‑friendly setup for every team's vibe!
• Flexible working hours
• Multicultural reality with + 30 different nationalities
• Pet friendly environment
• Boost your career with our internal mobility program, focused on your personal & professional growth
• Mix and mingle across teams for idea‑sharing and bonding

About VW Group Digital Solutions [Portugal]

Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution.

At Volkswagen Group Digital Solutions [Portugal] we are the go‑to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain.

Our main areas of focus: vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management.

Ready to #ExploreNewRoads? Join us!