Customer Support Specialist, German Speaker

TeamViewer; Porto; Híbrido; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company achievement bonus

Flexible work time

Access to Corporate Benefits platform

Resumo da oferta

TeamViewer is seeking to hire customer support professionals in Porto. The role involves supporting customers with technical and accounting issues, providing answers via chat and ticket systems, and preparing offers tailored to customer needs.

The ideal candidate should have a University degree in economics, fluency in German and English, and some experience in customer service or sales. TeamViewer promotes a diverse and inclusive culture and offers great compensation and benefits.

Qualificações

• University degree in economics or other relevant vocational education.
• Fluency in German and English is mandatory.
• At least some experience working with customers or in sales.

Responsabilidades

• Support customers with technical and accounting issues.
• Provide support via ticket system and support chat.
• Prepare tailored offers for prospective customers.

Conhecimentos

Fluency in German

Fluency in English

Strong communication skills

Multi-tasking

Formação académica

University degree in economics or relevant vocational education

Ferramentas

Windows

Mac

Descrição da oferta de emprego

Responsibilities

• Support our existing customers with their technical and accounting issues over the phone and via email.
• Provide support to our customers by answering inquiries via our ticket system and support chat.
• Prepare offers for prospect customers, tailoring solutions to their individual needs.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
• Fluency in German and English is mandatory, other languages are a plus.
• Windows®/Mac user knowledge desirable.
• At least some experience working with customer and/or in sales, e.g. Internships.
• Determination, enthusiasm and willingness to learn.
• High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work.
• Working independently is just as important to you as team spirit.
• Strong communication skills and passion for working with people.

What We Offer

• Onsite onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
• Public transport friendly offices
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with home office option
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.