Technical Support Engineer

Pixida Portugal; Porto; Presencial; EUR 25 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Gym subsidy

Health workshops

Sport events

Public transportation support (Germany

Mobility vouchers

Language courses (A1–C1)

Training programs

Daily lunch provisions

Resumo da oferta

Pixida Portugal seeks a Tecnical Support Engineer to ensure readiness of new features in upcoming vehicle generations and to support cross-functional teams across Telematics and Aftersales.

You will monitor Teleservices systems, track KPIs, manage access, and document incidents in JIRA/ITSM, while collaborating with IT to resolve issues and analyze customer feedback.

Qualificações

• Completed technical degree or equivalent with relevant experience.
• Fluent English.
• Experience with ticketing systems (Jira/Confluence) or similar.
• Knowledge of SQL and basic scripting (Java, Python) is a plus.
• Strong communication and coordination skills.
• Curious to learn dynamic software features.

Responsabilidades

• Monitor and maintain Teleservices systems and configure market-specific parameters.
• Track KPIs and keep system/process documentation up to date.
• Maintain production environments and manage user access.
• Identify, document, and track system issues in JIRA/ITSM; support resolution.
• Assist in market and customer issue analysis and root-cause investigations.

Conhecimentos

English fluency

Ticketing systems (Jira/Confluence)

SQL

Basic scripting (Java, Python)

Communication & coordination

Curiosity to learn

Trace analysis

Formação académica

Technical degree

Ferramentas

Jira

Confluence

Descrição da oferta de emprego

Are you fascinated by Telematics and Aftersales Features and like to get in contact with a lot of different counterparts? Do you have a passion for state-of-the-art vehicles and want to help shape the driving experience of tomorrow? Would you like to support these areas as a Tecnical Support Engineer and ensure the readiness of new features in upcoming vehicle generations? Then we’d love to hear from you!

Responsibilities

• Support the monitoring and maintenance of Teleservices systems, including configuring market-specific parameter settings.
• Assist with tracking key performance indicators (KPIs) and maintaining accurate system and process documentation.
• Help maintain production environments, including user access management and basic system configuration tasks.
• Identify and document system issues, track them in JIRA/ITSM, and collaborate with IT teams to support issue resolution.
• Assist in analyzing market and customer-reported issues, contributing to root-cause analysis and supporting end-to-end incident resolution.

Requirements

• Completed technical degree/education or a comparable qualification with relevant experience.
• English fluently.
• Experience working with ticketing systems such as Jira, Confluence, or similar tools.
• Knowledge of SQL, basic scripting (Java, Python) and Traceanalyse is a plus.
• Communication and coordination skills.
• Curious to learn and understand dynamic software features.

We support your health with attractive offers like gym subsidy, health workshops, sport events,…

We support you in the public transportation, e.g Deutschlandticket, Mobility Voucher.

We support, offer and cover the cost of language courses from level A1 to C1.

We support you to help you grow individually by a variety of training programs

Enjoy daily supportive lunch provisions.

Pixida is proud to be an Equal Opportunity Employer! We are committed to a work environment that supports, inspires and respects all individuals and in which all aspects of employment are applied without discrimination.