Technical Support & Customer Care Specialist

Cross Border Talents; Braga; Presencial; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents is looking for a Customer Support Specialist based in Braga, Portugal. You will manage customer inquiries related to product features and technical issues, ensuring high quality of service by resolving requests effectively. Fluent French and English B2 level are required to assist customers through various channels including phone, email, and chat.

This role involves documenting interactions and adapting to ongoing changes, providing an excellent opportunity for those who thrive in dynamic environments.

Qualificações

• Fluency in French and English B2 level is required.
• Ability to handle technical issues and e-commerce inquiries.
• Experience in customer service preferred.

Responsabilidades

• Respond to customer requests via multiple channels.
• Provide support for software functionality and account issues.
• Document customer interactions accurately.

Conhecimentos

Customer service

Technical support

Troubleshooting

Communication

Adaptability

Descrição da oferta de emprego

Cross Border Talents is looking for a Customer Support Specialist based in Braga, Portugal. You will manage customer inquiries related to product features and technical issues, ensuring high quality of service by resolving requests effectively. Fluent French and English B2 level are required to assist customers through various channels including phone, email, and chat.

This role involves documenting interactions and adapting to ongoing changes, providing an excellent opportunity for those who thrive in dynamic environments.