French-speaking Technical Support Rep.

Cbtalents; Porto; Presencial; EUR 26 000 - 34 000; Tempo integral

Resumo da oferta

CBTalents in Porto is seeking a French-speaking Technical Support Specialist to join an advanced, globally oriented support team. You will tackle complex technical issues, perform deep-dive troubleshooting, and document solutions to help the wider team learn.

Ideal candidates communicate clearly in French and English, reason step by step, and are comfortable with operating systems, networks, and internet tools.

Qualificações

• Fluent, high-level French to clearly explain technical steps to customers.
• Comfort reading and writing technical English for manuals or internal notes.
• A logical, structured approach to breaking down complex issues into solvable parts.
• Deep familiarity with computer operating systems, networks, or internet tools.
• Ability to translate complex technical solutions into plain language for customers.
• Must live in or near Porto with local Portuguese working papers; relocation not offered.

Responsabilidades

• Investigate tricky cases with deep-dive troubleshooting to identify causes of service or system issues.
• Analyze system glitches by reviewing user settings, configurations, and logs.
• Collaborate with internal technical departments and system engineers to resolve issues and improve performance.
• Document solutions with clear guides and logs for the wider team.
• Guide customers through advanced system updates or software adjustments safely and confidently.
• Maintain service standards by resolving inquiries quickly, accurately, and professionally.

Conhecimentos

French language

English language

Problem-solving mindset

Tech comfort

Clear communicator

Local paperwork (Porto)

Descrição da oferta de emprego

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking French-speaking Technical Support Specialists to join an advanced support team.

This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast-paced environment with great potential for long-term professional development.

Responsibilities (What you will do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep-dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear, simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly, accurately, and with the highest level of professional care.

Requirements (What you need)

• Language Power: Fluent, high-level command of both spoken and written French to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English, specifically for technical terms, software manuals, or internal team system notes.
• Problem-Solving Mindset: A logical, structured way of thinking that helps you break down a complex issue into smaller, fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems, network basics, or internet tools.
• Clear Communicator: The ability to take complicated technical solutions and explain them in plain, easy-to-understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. Please note: Relocation support is not available.