Technical & Financial IT Specialist

Mantu; Porto; On-site; EUR 48,000 - 62,000; Full time

Job summary

Mantu in Porto, Portugal, seeks a Technical & Financial IT Specialist to join a dynamic financial environment and support IT services and operations. The role involves collaboration with technical and business teams to deliver effective solutions and drive automation and monitoring initiatives.

The ideal candidate has IT operations or ITSM experience, knowledge of financial services environments, and hands-on experience with ServiceNow, Jira, Ansible and Dynatrace, plus ITIL awareness.

Qualifications

• Experience in IT Operations, IT Service Management or a similar technical environment.
• Understanding of financial services / banking environments is highly valued.
• Hands-on or working knowledge of ServiceNow, Jira, Ansible and Dynatrace.

Responsibilities

• Support and manage IT services and operational processes in a financial environment.
• Work closely with technical and business teams to understand requirements and deliver effective solutions.
• Contribute to IT automation, monitoring, incident and service management.
• Help identify opportunities to improve processes, efficiency and service reliability.
• Work with tools such as ServiceNow, Jira, Ansible and Dynatrace.
• Ensure IT processes and services follow ITIL best practices.
• Act as a bridge between technical teams and financial/business stakeholders.
• Analyse issues, coordinate solutions and contribute to continuous improvement initiatives.

Skills

IT Operations

IT Service Management

Analytical skills

Communication with stakeholders

Problem-solving

Fast-paced environment

Tools

ServiceNow

Jira

Ansible

Dynatrace

Job description

Are you a tech-savvy professional with an interest in the financial services industry?

Do you enjoy working at the intersection of IT operations, automation, monitoring, and financial business needs?

We are looking for a Technical & Financial IT Specialist to join our team and play a key role in supporting and improving IT services within a dynamic financial environment.

What you’ll be doing

• Support and manage IT services and operational processes in a financial environment
• Work closely with technical and business teams to understand requirements and deliver effective solutions
• Contribute to IT automation, monitoring, incident and service management
• Help identify opportunities to improve processes, efficiency and service reliability
• Work with tools such as ServiceNow, Jira, Ansible and Dynatrace
• Ensure IT processes and services follow ITIL best practices
• Act as a bridge between technical teams and financial/business stakeholders
• Analyse issues, coordinate solutions and contribute to continuous improvement initiatives

What we’re looking for

• Experience in IT Operations, IT Service Management or a similar technical environment
• Understanding of financial services / banking environments is highly valued
• Hands-on or working knowledge of:
• ServiceNow
• Jira
• Ansible
• Dynatrace
• Good understanding of ITIL principles
• Strong analytical and problem-solving skills
• Ability to communicate effectively with both technical and business stakeholders
• Comfortable working in a fast-paced, international environment

What will make you stand out?

We particularly value candidates who combine technical expertise with financial/business awareness.

Experience with ServiceNow, Jira, Ansible and Dynatrace will be a strong advantage.

ITIL certification or experience is a plus, but not a must-have — training and certification can be provided by the company.

You’ll have the opportunity to work in a challenging financial environment, develop your technical and business expertise, and collaborate with experienced teams on impactful IT initiatives.

If you are looking for your next opportunity where technology meets finance, we’d love to hear from you!