Technical Customer Success Manager - English C1 | Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Cross Border Talents is hiring a Technical Customer Success Manager in Lisbon. You will untangle technical issues and explain fixes in plain language to non-technical users, helping customers get the most from our products.

Your responsibilities include staying current on product changes, spotting recurring issues, balancing thoroughness with fast resolution times, and following up to ensure problems are fully resolved.

Qualificações

• Fluent English with C1 level in writing and speaking.
• Eligibility to work in the EU (citizenship or valid permit).
• Ability to explain technical issues in plain language to non-technical users.

Responsabilidades

• Stay current on product changes that affect common issues.
• Spot recurring issues and flag them upstream.
• Balance thoroughness with keeping resolution times reasonable.
• Follow up to confirm a fix actually solved the problem.

Conhecimentos

English - C1

Descrição da oferta de emprego

An employer in Lisbon is hiring for a Technical Customer Success Manager role and building out their English C1 team.

Good fit for someone who likes untangling technical problems and can explain the fix in plain language to someone non-technical.

What you'd be doing:

• Stay current on product changes that affect common issues
• Spot recurring issues and flag them upstream
• Balance thoroughness with keeping resolution times reasonable
• Follow up to confirm a fix actually solved the problem

What we're looking for:

• Solid working English alongside your English C1
• Fluent English C1, written and spoken
• Comfortable communicating in English C1 at a professional level
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.