Dutch Customer Specialist in Portugal

Cbtalents; Coimbra; Teletrabalho; EUR 20 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health & Life Insurance

Relocation support

Remote work

Resumo da oferta

Cbtalents is hiring a Customer Specialist to support customers in the Travel industry, delivering high-quality assistance across orders, accounts, products, and services.

You will communicate via phone, email, chat, and other digital channels, resolving questions and guiding users through procedures, with Dutch (C1/C2) and English (B2) required. EU citizenship or Portuguese residence is necessary.

Qualificações

• Fluent Dutch (C1/C2) and good command of English (B2).
• EU citizenship or Portuguese residence.
• Excellent verbal and written communication skills.
• Customer-oriented, proactive, organised, detail-focused and eager to learn.
• Interest in developing professionally within the Travel industry.

Responsabilidades

• Deliver high-quality customer support through phone, email, chat, and digital channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep knowledge of products, services, procedures, and policies up to date through training.

Conhecimentos

Dutch (C1/C2)

English (B2)

Descrição da oferta de emprego

Grow Your Career in Customer Support - Medical Devices Project!

Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

About the Role

As a Customer Specialist, you will support customers throughout their journey, assisting with a wide range of questions and requests related to orders, accounts, products, services, and general information.

You will communicate with customers through phone, email, chat, and other digital platforms, understanding their needs and providing accurate, timely, and personalised assistance.

Your Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.

• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.

• Listen carefully to customers and identify the most appropriate solutions to their requests.

• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.

• Guide customers through relevant procedures, platforms, products, and services.

• Maintain accurate records of customer interactions and actions taken in internal systems.

• Collaborate with other departments when additional support or investigation is required.

• Recognise recurring issues and share relevant feedback to contribute to service improvements.

• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

What We're Looking For

• Languages: Fluent Dutch (C1/C2) and good command of English (B2).

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Remote Work: Enjoy the flexibility of working from home

Ready for your next career move?