Tech Support Specialist

Boeva Tech; Maia; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Free Portuguese language courses

Sports, cooking, and social activities

Career development opportunities

Job summary

Boeva Tech in Lisbon, Portugal, is hiring a French-speaking Tech Support Specialist (Tier 1) to help customers via email, chat and phone. You will diagnose issues, perform SQL checks, and collaborate with global teams to improve the product experience. A local monthly salary around €1,251.84 with bonuses and benefits is offered on a temporary contract with renewal potential.

Residency in Portugal is required. Start dates in Nov/Dec 2026. This role is on-site with quarterly client visits.

Qualifications

• Native-level French; strong written and verbal communication.
• Intermediate English (B2) for collaboration.
• SQL knowledge is required.
• Tech-savvy and passionate about SaaS or financial technology.
• Strong analytical thinking and customer-oriented mindset.
• Prior experience in technical support or customer service is a plus.

Responsibilities

• Act as the first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

Skills

French (native)

English (B2)

SQL knowledge

Analytical thinking

Customer-oriented mindset

Technical support experience

Job description

Tech Support Specialist (Tier 1) French Market

Location: Lisbon, Portugal Start Dates: Nov and December 2026

Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We're looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.

Your Role

• Act as the first point of contact for customers via email, chat, or phone.

• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.

• Help users navigate and optimize the platform to its full potential.

• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.

• Collaborate with internal teams to enhance support quality and product performance.

• Maintain excellent communication and customer satisfaction standards.

What Were Looking For

• Native-level French, with strong written and verbal communication skills.

• Intermediate English (B2 level) for collaboration with global teams.

• SQL knowledge is required.

• Tech-savvy and passionate about SaaS or financial technology.

• Strong analytical thinking and customer-oriented mindset.

• Prior experience in technical support or customer service is a plus.

Compensation & Perks

For Local Candidates: 1,251.84 EUR gross/month

This all-inclusive package features:

• Base salary
• Holiday & Christmas bonuses
• Monthly food allowance

Contract Details

• Contract Type: Temporary, with real potential for renewal and long-term employment

• Trial Period: 1 month

• On-site visits: Required at most once per quarter (1 day during client visits)

Extra Perks

• Free Portuguese language courses

• Access to sports, cooking, and social activities

• Friendly, multicultural environment with career development opportunities

Hiring Process

1. Application Review

2. Online Language Assessment

3. Interview with the Client

Portuguese residency card required.

Ready to take your tech career to the next level?