French Speaking Technical Support Specialist

Kats Recruitment; Porto; Hybrid; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Meal card allowances

Private health and dental insurance

Relocation support

Extensive onboarding program

Career growth opportunities

Job summary

Kats Recruitment is seeking a French-speaking Technical Support Specialist in Porto to diagnose backend database issues, run data queries, and support enterprise software clients in French and English. The role combines advanced troubleshooting with collaboration across product and engineering teams in a hybrid work setup based in Porto, Portugal.

You will work on SQL-based data integrity, application errors, and data pipelines, while ensuring data governance and client confidentiality.

Qualifications

• Native or near-native French with strong technical communication skills.
• English proficiency for collaboration and documentation.
• Experience in technical support, DB administration, or system analysis.

Responsibilities

• Deliver advanced technical and application support to French- and English-speaking clients via ticketing systems, email, and calls.
• Investigate and resolve software issues, database integrity problems, and transaction failures by querying relational databases with SQL.
• Formulate and execute SQL scripts to inspect data pipelines and correct records safely.
• Perform root cause analysis on recurring bugs and data discrepancies.
• Document findings, reproduction steps, and workarounds in Jira or ServiceNow.
• Collaborate with development, QA, and Tier-3 teams to resolve defects.
• Uphold data governance, security, and confidentiality policies.

Skills

French language

English language

SQL

Database troubleshooting

Technical support

Tools

PostgreSQL

MySQL

MS SQL Server

Oracle

Jira

ServiceNow

REST/JSON

Job description

French Speaking Technical Support Specialist | Database & SQL | Porto

Job Description

We are recruiting a French-speaking Technical Support Specialist with strong SQL and database troubleshooting expertise for a flexible hybrid role based in Porto, Portugal, supporting a leading enterprise software provider.
In this role, you will act as a key technical resource for French-speaking corporate clients, diagnosing backend database anomalies, troubleshooting complex application errors, and executing data queries to ensure high software availability and data accuracy.

Your Role

• Deliver advanced technical and application support to business clients in French and English via ticketing systems, email, and scheduled calls.
  
• Investigate and resolve software issues, database integrity problems, and transaction failures by querying and analyzing relational databases with SQL.
  
• Formulate, review, and execute SQL scripts and queries (e.g., joins, updates, index checks) to inspect data pipelines and correct application records safely.
  
• Perform root cause analysis on recurring platform bugs, system errors, and data discrepancies.
  
• Document findings, reproduction steps, and technical workarounds clearly within enterprise ticketing platforms (such as Jira or ServiceNow).
  
• Collaborate directly with software development, QA, and tier-three engineering teams to resolve underlying code defects.
  
• Uphold strict data governance, system security, and client data confidentiality policies.
  

Your Qualifications

• Native or near-native fluency in French (C1/C2 level) with strong technical and business communication skills.
  
• Solid command of English (B2 level or higher) for internal collaboration and technical documentation.
  
• Hands-on proficiency with SQL and relational databases (e.g., PostgreSQL, MySQL, MS SQL Server, or Oracle).
  
• Proven experience in technical support (Tier 2/3), application support, database administration, or systems analysis.
  
• Strong diagnostic mindset with the ability to read system logs, identify stack traces, and isolate software defects.
  
• Familiarity with web technologies, APIs (REST/JSON), and enterprise operating environments is an advantage.
  
• Ability to work autonomously and manage complex technical investigations effectively.
  
• Residing in Portugal and available to visit the Porto office campus as needed.
  

The Offer

• Work Arrangement: Hybrid model based out of Porto, Portugal (primarily remote work with approximately 1 to 2 visits per quarter to the Porto office hub for team syncs and operational sessions).
  
• Schedule: Standard business schedule, 40 hours per week, Monday to Friday (weekends off).
  
• Compensation & Benefits: Competitive monthly salary package aligned with specialized technical skills, performance-based bonuses, daily meal allowances via meal card, and comprehensive private health and dental insurance.
  
• Relocation Package: Comprehensive relocation support available for eligible candidates moving to Portugal (including travel assistance and initial accommodation options).
  
• Training & Tools: Fully paid, extensive onboarding program covering product architectures, database schemas, and enterprise workflows.
  
• Career Growth: Long-term professional development routes into senior technical support, database engineering, or DevOps roles within a global technology environment.