English-Speaking Customer Support Specialist – Tech

Lingonova; Lisboa; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Paid training

On-site gym

Cafeteria

Job summary

Lingo-nova in Lisbon is hiring for a full-time customer support role to assist consumers and business users with the company platform. You will handle billing queries, troubleshoot access issues, and guide customers on product usage in a fast-paced environment.

The role includes a paid, full-time training program (15 days, 8 hours). Training is paid at €18.56 per day upon successful completion, and you will sign your employment contract at the end.

Qualifications

• Experience in customer support or helpdesk.
• Excellent written and spoken communication across channels.
• Ability to learn and train customers on software products.

Responsibilities

• Support customers with billing and invoicing questions.
• Troubleshoot account access issues.
• Guide and train customers on how to use the products.
• Provide timely, useful responses across multiple channels.
• Deliver high-quality service that meets and exceeds quality scoring standards.

Skills

Customer support

Multichannel comms

Billing knowledge

Job description

About the Role

Are you passionate about new technology? Join the support team for a leading global technology company. You'll help both consumers and business users get the most from its platform, in an innovative, fast-paced environment.

What you’ll do

• Support customers with billing and invoicing questions
• Troubleshoot account access issues
• Guide and train customers on how to use the products
• Provide timely, useful responses across multiple channels
• Deliver high-quality service that meets and exceeds quality scoring standards

Training

You’ll complete a paid, full-time training programme (15 working days, 8 hours a day)

Training is compensated at €18.56 per day on successful completion, and you’ll sign your employment contract at the end.

Working conditions

• 40 hours per week (8 hours a day plus a one-hour lunch break)
• Day shift: schedules fall between 07:00 and 22:00, Monday to Sunday
• Fixed-term contract of around 12 months, becoming permanent after 2 years
• 22 days of annual leave under Portuguese law, plus Portuguese public holidays
• Private health and dental insurance after contract signature
• Modern office in Lisbon, well connected by metro, train and bus, with on-site gym and cafeteria

Compensation (monthly gross)

• Total: €1,320.67
• Variable performance bonus: up to €200.00