Technical Customer Support Specialist – English Market -

Lingonova; Lisboa; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

On-site gym

Cafeteria

Job summary

Lingo-nova in Lisbon is seeking a dedicated support professional to assist both consumers and business users with the company platform. You will handle billing queries, troubleshoot access issues, and guide customers on product usage in a fast-paced environment.

The role includes a paid full-time training programme (15 days, 8 hours per day) with compensation of €18.56 per training day, followed by signing an employment contract.

Responsibilities

• Support customers with billing and invoicing questions
• Troubleshoot account access issues
• Guide and train customers on how to use the products
• Provide timely, useful responses across multiple channels
• Deliver high-quality service that meets and exceeds quality scoring standards

Job description

About the Role

Are you passionate about new technology? Join the support team for a leading global technology company. You'll help both consumers and business users get the most from its platform, in an innovative, fast-paced environment.

What you’ll do

• Support customers with billing and invoicing questions
• Troubleshoot account access issues
• Guide and train customers on how to use the products
• Provide timely, useful responses across multiple channels
• Deliver high-quality service that meets and exceeds quality scoring standards

Training

You’ll complete a paid, full-time training programme (15 working days, 8 hours a day)

Training is compensated at €18.56 per day on successful completion, and you’ll sign your employment contract at the end.

Working conditions

• 40 hours per week (8 hours a day plus a one-hour lunch break)
• Day shift: schedules fall between 07:00 and 22:00, Monday to Sunday
• Fixed-term contract of around 12 months, becoming permanent after 2 years
• 22 days of annual leave under Portuguese law, plus Portuguese public holidays
• Private health and dental insurance after contract signature
• Modern office in Lisbon, well connected by metro, train and bus, with on-site gym and cafeteria

Compensation (monthly gross)

• Total: €1,320.67
• Variable performance bonus: up to €200.00