Swedish-Speaker Tech Support Specialist (Hybrid)
TeamViewer
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Benefits offered by this job
Job summary
TeamViewer is seeking a Customer Support Specialist in Porto to join our Customer Support Team. You will handle inquiries across phone, email, ticketing, and chat, assist with software usage, onboarding, licensing, and invoicing, and guide customers through solutions and product demonstrations.
Ideal candidates are fluent in Swedish and English, tech-savvy, and able to explain complex concepts clearly. The role offers hybrid work with opportunities for growth and a supportive, diverse
Qualifications
- Fluent in Swedish and English; additional languages are a plus.
Responsibilities
- Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
- Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
- Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
- Support customers in understanding and effectively using our software solutions.
- Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
- Prepare tailored offers and support customers throughout their journey with TeamViewer.
- Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
- Contribute to delivering a high-quality customer experience by building strong relationships with our customers.
Skills
Job description
TeamViewer is seeking a Customer Support Specialist in Porto to join our Customer Support Team. You will handle inquiries across phone, email, ticketing, and chat, assist with software usage, onboarding, licensing, and invoicing, and guide customers through solutions and product demonstrations.
Ideal candidates are fluent in Swedish and English, tech-savvy, and able to explain complex concepts clearly. The role offers hybrid work with opportunities for growth and a supportive, diverse
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