Support Specialist IT

LUZA Group; Lisboa; Híbrido; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work when possible

Health insurance

Company equipment

Resumo da oferta

Syffer is seeking an experienced IT support professional to join our team in Portugal. You will provide hands-on maintenance for servers, laptops and desktops and resolve incidents across hardware and operating systems.

You will use ticketing systems to track requests, collaborate with sourcing teams on IT sourcing processes, and support networking and communications systems. Leadership and collaboration skills will help you lead small initiatives as needed.

Qualificações

• Minimum of 4 years of experience in IT support or similar roles.
• Proven experience with ticketing systems for incident and service management.
• Hands-on experience in the support and maintenance of servers, laptops, and desktops.
• Strong analytical skills for diagnosing hardware and operating system issues.
• Knowledge of networking and communication systems.
• Experience in sourcing processes is a plus.
• Demonstrated leadership and management capabilities.

Responsabilidades

• Provide support and maintenance for servers, laptops, and desktops.
• Analyze and resolve incidents related to hardware, operating systems, and general IT infrastructure.
• Utilize ticketing tools to manage and track technical issues and service requests effectively.
• Collaborate with sourcing teams and participate in IT sourcing processes when required.
• Support networking and communication systems, assisting in configuration and troubleshooting tasks.
• Lead and manage small initiatives or support-related teams when necessary.
• Promote team collaboration and contribute to continuous improvement of support services.
• Onsite Work Model.

Conhecimentos

Ticketing systems

IT support

Leadership

Descrição da oferta de emprego

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Provide support and maintenance for servers, laptops, and desktops, ensuring optimal performance and availability;
• Analyze and resolve incidents related to hardware, operating systems, and general IT infrastructure;
• Utilize ticketing tools to manage and track technical issues and service requests effectively;
• Collaborate with sourcing teams and participate in IT sourcing processes when required;
• Support networking and communication systems, assisting in configuration and troubleshooting tasks;
• Lead and manage small initiatives or support-related teams when necessary;
• Promote team collaboration and contribute to continuous improvement of support services;
• Onsite Work Model.

What You Are:

• Minimum of 4 years of experience in IT support or similar roles;
• Proven experience with ticketing systems for incident and service management;
• Hands-on experience in the support and maintenance of servers, laptops, and desktops;
• Strong analytical skills for diagnosing and resolving hardware and operating system issues;
• Knowledge of networking and communication systems;
• Experience in sourcing processes is considered a plus;
• Demonstrated leadership and management capabilities.

What youll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?