Account Partner (SMB), Uber Eats Portugal

Uber Technologies Inc.; Lisboa; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Uber Technologies Inc. is seeking an Account Manager to own growth and success of SMB restaurant partners on the Uber Eats platform. You will act as their primary advisor, drive long-term partnerships, and unlock platform potential while navigating ambiguity and complex priorities.

The role emphasizes data-driven decisions, high-stakes negotiations, and collaborating across operations, marketing, and product. It offers a hybrid in-office presence with a flexible remote component.

Qualifications

• Experience in account management, operations, sales or customer-facing roles.
• Ability to negotiate with external partners.
• Ability to handle high-ambiguity environments and pivot quickly.
• Data-driven insights for portfolio sales lifecycle-management.
• Native proficiency in Portuguese and professional proficiency in English.
• Stakeholder management with influence without authority.
• Problem-solving abilities to address gaps in merchant processes.

Responsibilities

• Build and grow long-term partnerships by understanding what matters to partners.
• Manage partner portfolios with urgency and discipline, using data-driven insights.
• Resolve merchant issues, unblock growth, and ensure high partner satisfaction.
• Adapt approach based on market dynamics to influence adoption of features and services.
• Collaborate across operations, marketing, and product to share local market knowledge.

Skills

Account management experience

Negotiation with partners

Ability to handle ambiguity

Data-driven portfolio insights

Portuguese language (native)

Stakeholder management

Problem-solving in merchant processes

Education

High school diploma

Tools

Salesforce

Google Sheets/Excel

Job description

About the role and team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber's mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

What you'll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Native proficiency in Portugues and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.