Strategic SMB Account Partner

Uber Technologies Inc.; Lisboa; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Uber Technologies Inc. is seeking an Account Manager to own growth and success of SMB restaurant partners on the Uber Eats platform. You will act as their primary advisor, drive long-term partnerships, and unlock platform potential while navigating ambiguity and complex priorities.

The role emphasizes data-driven decisions, high-stakes negotiations, and collaborating across operations, marketing, and product. It offers a hybrid in-office presence with a flexible remote component.

Qualifications

• Experience in account management, operations, sales or customer-facing roles.
• Ability to negotiate with external partners.
• Ability to handle high-ambiguity environments and pivot quickly.
• Data-driven insights for portfolio sales lifecycle-management.
• Native proficiency in Portuguese and professional proficiency in English.
• Stakeholder management with influence without authority.
• Problem-solving abilities to address gaps in merchant processes.

Responsibilities

• Build and grow long-term partnerships by understanding what matters to partners.
• Manage partner portfolios with urgency and discipline, using data-driven insights.
• Resolve merchant issues, unblock growth, and ensure high partner satisfaction.
• Adapt approach based on market dynamics to influence adoption of features and services.
• Collaborate across operations, marketing, and product to share local market knowledge.

Skills

Account management experience

Negotiation with partners

Ability to handle ambiguity

Data-driven portfolio insights

Portuguese language (native)

Stakeholder management

Problem-solving in merchant processes

Education

High school diploma

Tools

Salesforce

Google Sheets/Excel

Job description

Uber Technologies Inc. is seeking an Account Manager to own growth and success of SMB restaurant partners on the Uber Eats platform. You will act as their primary advisor, drive long-term partnerships, and unlock platform potential while navigating ambiguity and complex priorities.

The role emphasizes data-driven decisions, high-stakes negotiations, and collaborating across operations, marketing, and product. It offers a hybrid in-office presence with a flexible remote component.