Remote Customer Success Manager – EdTech (Portugal)

Easygenerator; Portugal; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Easygenerator is seeking a Customer Success Manager to own a portfolio of accounts and ensure high satisfaction, retention and growth across industries and geographies. You will build trusted relationships with key stakeholders and act as a strategic advisor to help customers achieve their business outcomes.

You will proactively assess account health, identify risks, and lead mitigation plans while driving regular check-ins, QBRs, and strategic discussions.

Qualificações

• Bachelor's degree or higher.
• 2-3 years in Customer Success or key account management; plus but not required.
• Excellent written and spoken English; ability to lead conversations and listen.

Responsabilidades

• Own and manage a portfolio of accounts with high satisfaction, retention, and growth.
• Build and sustain relationships with key stakeholders as a trusted advisor.
• Assess account health scores and proactively improve them.
• Identify risks and lead mitigation plans with customer stakeholders.
• Lead regular check-ins, QBRs, and strategic discussions with customers.
• Develop and execute strategic success plans to support retention and upsell opportunities.
• Voice of the customer internally to influence roadmap decisions.

Conhecimentos

Account management

Customer success

Relationship building

English proficiency

Negotiation

Strategic thinking

Formação académica

Bachelor's degree

Ferramentas

CRM (Salesforce)

Descrição da oferta de emprego

Easygenerator is seeking a Customer Success Manager to own a portfolio of accounts and ensure high satisfaction, retention and growth across industries and geographies. You will build trusted relationships with key stakeholders and act as a strategic advisor to help customers achieve their business outcomes.

You will proactively assess account health, identify risks, and lead mitigation plans while driving regular check-ins, QBRs, and strategic discussions.