Strategic Cloud TAM — Energy (Flexible Hours)

Convatec; Lisboa; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Global Mobility opportunities

Job summary

Amazon AWS is seeking a Technical Account Manager for Enterprise Support in the Strategic Industries: Energy. The TAM will be a trusted advisor to energy sector customers, guiding cloud adoption and AWS product usage while addressing complex technical challenges.

Fluency in Portuguese and English, strong collaboration with Solutions Architects and Sales, and the ability to manage customer expectations across multiple AWS services will be essential.

Qualifications

• Experience in troubleshooting operational parameters in distributed systems.
• Background in technical engineering roles supporting customers.
• Proficiency in Portuguese and English for professional communication.

Responsibilities

• Develop trusting relationships with customers and understand their business needs.
• Review service disruptions, provide metrics, and assist with planning.
• Utilize technical skills to solve complex support issues and drive feature adoption.
• Collaborate with cross-functional teams to support customer outcomes.
• Guide customers through AWS services and engineering best practices.

Skills

Operational troubleshooting

Technical engineering

Portuguese and English fluency

Job description

Amazon AWS is seeking a Technical Account Manager for Enterprise Support in the Strategic Industries: Energy. The TAM will be a trusted advisor to energy sector customers, guiding cloud adoption and AWS product usage while addressing complex technical challenges.

Fluency in Portuguese and English, strong collaboration with Solutions Architects and Sales, and the ability to manage customer expectations across multiple AWS services will be essential.