Senior Sfmc Campaigns Architect & Automation Lead

Csa; Almada; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare

Global Mobility opportunities

Job summary

Amazon is seeking a Technical Account Manager for Enterprise Support in the Strategic Industries, Energy vertical. The role focuses on building trusted relationships with energy customers and guiding their AWS journey.

Fluency in Portuguese is required. You will work with Solutions Architects, Business Developers, and Senior leadership to resolve complex issues, drive adoption, and deliver measurable business outcomes across compute, storage, and analytics.

Qualifications

• Portuguese fluency required.
• Experience working with enterprise customers and cross-functional teams is preferred.

Responsibilities

• Develop trusting relationships with customers and understand their business needs.
• Utilize technical skills to solve complex support issues and technical challenges.
• Understand operational parameters and troubleshooting processes for customer issues and escalations.
• Advocate for customer needs to overcome adoption blockers and drive feature development.
• Improve customer capabilities by running workshops and architecture reviews.
• Ensure AWS environments stay operationally healthy while managing costs and risks.
• Collaborate with customers at all levels from developers to C-Suite executives.
• Coordinate with Solutions Architects, Business Developers, Professional Services Consultants, and Global TAM teams.

Skills

Portuguese fluency

Job description

Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Amazon

Hoje

Description
AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.
At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) professionally fluent in Portuguese to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level Services, Networking, Serverless, and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWS's Enterprise Support organization you'll have plenty of opportunities to develop your technical consulting operational and leadership skills. You'll work with talented cloud technologists while expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and active support to achieve AWS certifications.
This role is within our Strategic Industries group and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.
The TAM is the centerpiece of value to our Enterprise Support customers working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation come join us!
Additional resources Culture We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities.
Key job responsibilities
- Develop trusting relationships with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics, and assist with pre-launch planning * Utilize technical skills to solve difficult support issues and technical challenges * Understand operational parameters and troubleshooting processes for customer issues and escalations * Advocate for customer needs to overcome adoption blockers and drive new feature development * Improve customer capabilities by running workshops operations and architecture reviews * Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies, to mitigate risks in customer operations plans and product adoption * Work with customers across all levels from developers through to C‑Suite executives * Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers