Energy TAM - Enterprise Cloud Support (Portuguese)

Amazon; Lisboa; Presencial; EUR 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare

Employee Assistance Programs

Global Mobility opportunities

Resumo da oferta

Amazon is seeking a Technical Account Manager for Enterprise Support in Portugal. The role focuses on strategic industries, with emphasis on energy and utilities, and requires professional fluency in Portuguese and English.

You will build trusted relationships, resolve complex technical issues, and drive customer outcomes across Compute, Storage, Networking, and more while coordinating with cross-functional teams within AWS.

Qualificações

• Experience with operational parameters and troubleshooting in distributed systems (compute/storage/networking/CDN/databases/DevOps/big data and analytics).
• Professional fluency in Portuguese and English.

Responsabilidades

• Develop trusting relationship with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics and assist with pre-launch planning.
• Utilize technical skills to solve difficult support issues and technical challenges.
• Understand operational parameters and troubleshooting process for customer issues and escalations.
• Advocate for customer needs to overcome adoption blockers and drive new feature development.
• Improve customer capabilities by running workshops, operations and architecture reviews.
• Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
• Work with customers across all levels from developers through to C‑Suite executives.
• Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers

Conhecimentos

Compute

Storage

Networking

Databases

Big Data

Analytics

DevOps

Security

Applications Development

Portuguese

English

Ferramentas

AWS

Descrição da oferta de emprego

Amazon is seeking a Technical Account Manager for Enterprise Support in Portugal. The role focuses on strategic industries, with emphasis on energy and utilities, and requires professional fluency in Portuguese and English.

You will build trusted relationships, resolve complex technical issues, and drive customer outcomes across Compute, Storage, Networking, and more while coordinating with cross-functional teams within AWS.