Store Manager (Lisbon)

ALOHAS; Lisboa; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Autonomy & Trust

Brand ambassador

Exclusive discounts

Growth opportunities

Sustainability focus

Job summary

ALOHAS Lisbon is seeking a dynamic Store Manager to lead our first-ever Portugal flagship, opening in April 2027. You will own sales results, develop talent, and bring the ALOHAS brand to life through daily operations and leadership on the shop floor.

You will inspire and grow your team, drive customer service excellence, and ensure a premium client experience using clienteling tools and CRM, while collaborating with HQ on strategy and reporting.

Qualifications

• 3–5 years experience as Store Manager in premium or fashion retail.
• Strong leadership and team development skills.
• Strategic vision and ability to turn data into business actions.
• Excellent communication, problem-solving and decision-making abilities.
• Proven experience with sales techniques, KPIs and customer service excellence.
• Familiarity with CRM and clienteling strategies.
• Passion for product, people and retail innovation.
• Fluent in English and Portuguese (other languages are a plus).

Responsibilities

• Lead the business: Own and drive sales results, KPIs and store profitability.
• Monitor performance and design action plans to unlock the store’s full potential.
• Collaborate with HQ to align on strategy, reporting, and retail priorities.
• Ensure the store reflects ALOHAS’ vision through high standards of operations and service.

Skills

Store management

Leadership

Strategic vision

Communication

Problem solving

CRM

Clienteling

Bilingual: English & Portuguese

Tools

CRM software

Clienteling tools

Job description

ALOHAS is more than a fashion brand:it’s a responsible shopping experience and an opportunity to take part in the fight against overproduction in the fashion industry.

Working at ALOHAS means being part of the innovation and growth of a Spanish start-up with a creative and proactive team, where communication flows and energy levels are high. It’s a demanding environment, but extremely rewarding, andwe take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

We’re passionate about what we do, and that passion shines through in our work.

THE ROLE

We are looking for a dynamic and experienced Store Managerin Lisbon to lead our retail team and drive the commercial performance of our first ever store in Portugal opening in April 2027! You will be responsible for achieving results, developing talent, delivering a premium customer experience, and bringing the ALOHAS brand to life through daily operations and leadership.

Contract: permanent, full-time (40 hours a week).

YOUR MISSION

Lead the business

• Own and drive sales results, KPIs and store profitability.

• Monitor performance and design action plans to unlock the store’s full potential.

• Collaborate with HQ to align on strategy, reporting, and retail priorities.

• Ensure the store reflects ALOHAS’ vision through high standards of operations and service.

Inspire and grow your team

• Lead by example on the shop floor, setting clear goals and motivating your team.

• Develop, train and coach team members to reach their full potential.

• Build a strong team culture aligned with ALOHAS values: responsibility, agility and proactivity.

• Provide regular feedback and play an active role in talent retention.

Deliver a best-in-class client experience

• Ensure consistent service excellence and personalized interactions with every customer.

• Use the clienteling tool to build strong client relationships and drive loyalty.

• Bring the ALOHAS concept to life in-store, communicating our values, product stories and sustainability mission.

• Support the omnichannel journey, advising clients on purchase, delivery and service options.

Ensure operational excellence

• Oversee stock management, VM execution and in-store animations.

• Generate reports on store, product and client performance to support decision-making.

• Contribute to content creation for ALOHAS social media teams when needed (e.g. photos, videos, store visuals).

• Maintain a high standard of organization, visual presentation and in-store efficiency.

• Plan staff schedules, manage cash handling and opening/closing procedures, and act as the store’s health and safety contact.

Be a key retail voice

• Actively share feedback and ideas to help shape and improve ALOHAS’ retail strategy.

• Represent the brand as an ambassador and innovation driver in your market.

YOU WILL ROCK AT THIS ROLE IF YOU HAVE...

• 3–5 years’ experience as a Store Manager in premium or fashion retail

• Strong leadership and team development skills

• Strategic vision and ability to turn data into business actions

• Excellent communication, problem-solving and decision-making abilities

• Proven experience with sales techniques, KPIs and customer service excellence

• Familiarity with CRM and clienteling strategies

• Passion for product, people and retail innovation

• Fluent in English and Portuguese (other languages are a plus)

• Hands‑on, agile, responsible and collaborative mindset

BENEFITS

• A Culture of Freedom, Responsibility & Trust: We believe in autonomy, accountability, and mutual respect

• Be anambassadorof the ALOHAS brand

• Exclusive Discounts : Your family and friends benefit too!

• Growth & Happiness: Constructive feedback, ongoing learning, and support for your professional journey

• A Company with Soul:

  • We live and breathe sustainability

  • We support family-life balance, parenthood, gender equality, and diversity

Ready to shape the future in a premium fashion brand? Join us and leave your mark

About ALOHAS

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