Sr. Associate, Clinical Applications Services & Support

Alcon MX; Oeiras; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

Alcon, a global leader in eye care, seeks a Clinical Applications Specialist to train surgeons and OR staff on approved use of Cataract and Refractive Surgical Devices across Lisbon to the north region. Fluency in English and strong clinical knowledge are essential.

You will provide on-site and remote training, document visits, and collaborate with Field Service and Sales. A Bachelor’s degree and 5+ years ophthalmology experience are required, with growth opportunities in a dynamic, inclusive

Qualificações

• Bachelor’s degree required.
• Minimum 5 years related ophthalmology experience.
• Fluent English; Spanish preferred.

Responsabilidades

• Provide technical and clinical training to surgeons and OR staff.
• Deliver on-site and remote clinical application support.
• Document site visits in CRM within 48 hours.
• Identify and report adverse events and device deficiencies.
• Collaborate with Field Service and Sales for installations and training.
• Attend and support Medical Congresses and related events.

Conhecimentos

Training skills

Clinical knowledge

Communication skills

English fluency

Formação académica

Bachelor’s degree

Ferramentas

CRM tools

Descrição da oferta de emprego

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Clinical Applications Specialist you will be responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes. The Clinical Application Specialists (CAS ) are deeply knowledgeable in the field of Surgical Ophthalmology being used by our customers and are dedicated to supporting those clinical efforts and improve the clinical efficacy outcomes. The CAS position is highly skilled and technical which relies heavily on training skills, understanding of the customer's needs . It requires fluent and direct interaction with doctors and surgical teams. This requires clinical and technical knowledge of each of the Alcon Cataract and Refractive Suites equipment and ATIOLs. This position will be in the region from Lisboa to the North of Portugal. In this role, a typical day will include: Provide technical and clinical training, education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon’s Cataract and Refractive Surgical Device products. Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices. Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices. Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit. Identify and report all adverse events and device deficiencies to Medical Safety per company protocol. Refer inquiries related to unapproved uses of technologies. Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate. Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting. Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support. Provide constant feedback to R&D via approved communication plan on clinical performance of products. Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines. Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management. Assist with convention demonstrations as deemed appropriate by management per SOPs. Achieve clinical certifications to meet requirements and scope of responsibilities.

WHAT YOU’LL BRING TO ALCON:

• Education Minimum: Bachelor’s degree
• Minimum: 5 years of related experience or equivalent years of relevant experience - optometrist or orthoptist background required
• Preferred - clinical experience within the ophthalmology field.
• Language: Local language; fluent English and Spanish level is preferred

HOW YOU CAN THRIVE AT ALCON:

• Manage your own workload and schedule while hitting your set targets
• Collaborate with teammates to share best practices and learnings as work evolves
• See your career like never before with focused growth and development opportunities

At Alcon, we are committed to helping people see better.

We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets.

Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs.

Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction.

Its consumer products include the well-known Opti-Free line of contact lens solutions and related products.

Alcon, which was founded in 1945, sells its products in 180 countries worldwide.