Spécialiste du Support Client (Français et Anglais) – Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 17,000 - 22,000; Full time

Job summary

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to join an international team. You will assist customers of a global brand in both French and English, with on-site training to start and a hybrid work schedule thereafter.

The role emphasizes first-contact resolution, professional interaction, and the ability to adapt to new processes and tools during nesting and ongoing operations.

Qualifications

• Fluent in French and English mandatory.
• Customer support experience is an advantage.
• Based in Portugal or willing to relocate.

Responsibilities

• Support customers in French and English.
• Resolve customer queries, aiming for first-contact resolution.
• Deliver a professional and positive customer experience on every interaction.
• Adapt quickly to new processes and tools during training and nesting.

Skills

Fluent French

Fluent English

Strong communication skills

Customer support experience

Job description

Location: Portugal
Work Model: Hybrid after initial on-site training

About the Role

We are looking for a Bilingual French & English Customer Support Representative to join an international team in Portugal. You will support customers of a leading global brand in French and English. The role starts with on-site training and nesting, and continues in a hybrid model depending on your performance.

Key Responsibilities

• Support customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction
• Adapt quickly to new processes and tools during training and nesting

Requirements

• Fluent French
• Fluent English
• Customer support experience is an advantage
• Strong communication skills
• Based in Portugal or willing to relocate

What We Offer

• On-site training and nesting
• Hybrid work model, depending on results
• Multicultural environment with career growth