Chargé(e) de clientèle bilingue français-anglais – Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 21,000 - 27,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Career growth

Job summary

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to join our international team. You will support customers in French and English, delivering a professional experience and aiming for first-contact resolution.

The role begins with on-site training and nesting, then transitions to a hybrid model based on performance. Based in Portugal or willing to relocate, you will thrive in a multicultural environment with opportunities for growth and

Qualifications

• Fluent in French
• Fluent in English
• Experience in customer support is advantageous
• Strong communication and interpersonal skills
• Based in Portugal or willing to relocate

Responsibilities

• Support customers in French and English
• Resolve queries aiming for first-contact resolution
• Deliver a professional and positive experience in every interaction
• Adapt quickly to new processes and tools during training and nesting

Skills

Fluent French

Fluent English

Customer support experience

Strong communication skills

Job description

Location: Portugal
Work Model: Hybrid after initial on-site training

About the Role

We are looking for a Bilingual French & English Customer Support Representative to join an international team in Portugal. You will support customers of a leading global brand in French and English. The role starts with on-site training and nesting, and continues in a hybrid model depending on your performance.

Key Responsibilities

• Support customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction
• Adapt quickly to new processes and tools during training and nesting

Requirements

• Fluent French
• Fluent English
• Customer support experience is an advantage
• Strong communication skills
• Based in Portugal or willing to relocate

What We Offer

• On-site training and nesting
• Hybrid work model, depending on results
• Multicultural environment with career growth