Spanish Speaking Customer Advisor- full/part time - (on-site)

Ignite; Cascais; On-site; EUR 5,300 - 11,000; Full time

Benefits offered by this job

Fixed hours

Training included

Lisbon office

Multicultural environment

Career development

Job summary

Ignite in Lisbon is seeking a bilingual Spanish-speaking Customer Support Specialist to handle incoming service requests via phone, live chat, or email with a courteous approach.

You will resolve orders, assist with product queries, manage returns, and input every interaction into our CRM while maintaining quality standards.

This on-site role offers a fixed schedule, paid onboarding, and a supportive international team; Portuguese residency and required documents are part of eligibility.

Qualifications

• Language proficiency: Native-level or fluent Spanish; English knowledge beneficial.
• Excellent interpersonal skills and active listening.
• Well-versed in general computer software and CRM tools.
• Reliability with consistent attendance and service delivery.

Responsibilities

• Handle incoming service requests from Spanish-speaking clients via phone, live chat, or email.
• Resolve issues: orders, product queries, payments, shipping, replacements, and returns.
• Maintain high service standards and meet internal quality metrics.
• Accurately log interactions, ticket status, and notes into the CRM.
• Collaborate with supervisors and teammates to improve service quality.

Skills

Spanish language

English (advantage)

Customer service

CRM software

Communication skills

Problem solving

Tools

CRM software

Job description

Notice: Local Candidates in Lisbon Only - Valid Documents Required (NIF, NISS, and Residency Card)

What You Will Do

• Customer Assistance: Manage incoming service requests from Spanish-speaking clients through phone call, live chat, or email channels with a courteous and understanding approach.
• Problem Resolution: Aid consumers with order management, product queries, payment discrepancies, shipment tracking, product replacements, and return processing.
• Service Standards: Deliver personalized and active service that fulfills internal quality metrics and team objectives.
• Data Management: Accurately input details of every client interaction, ticket status, and relevant notes into our internal CRM database.
• Teamwork: Collaborate actively with supervisors and teammates to continuously elevate service quality and maintain a positive working atmosphere.

Candidate Profile & Key Requirements

• Language Proficiency: Native-level or C1/C2 fluent Spanish (both written and spoken). Good working knowledge of English is an additional advantage.
• Mandatory Legal Documentation: Applicants must be residing in Portugal at the time of application and possess all three essential documents:
  • Valid Portuguese Residency Card / Work Permit (Cartão de Residência)
  • Portuguese Fiscal Identification Number (NIF)
  • Portuguese Social Security Identification Number (NISS)
• Communication Skills: Exceptional interpersonal capabilities, strong active listening, and resourceful problem-solving skills.
• Tech Literacy: Well-versed in general computer software with the agility to master new CRM applications rapidly.
• Reliability: Timely, dependable, and fully devoted to consistent attendance and superior service delivery.

Work Location

• On-Site Address: Av. José Malhoa, n.º 21, Lisbon, Portugal
• (Directly accessible via various forms of public transportation, including train and underground/metro networks)

Contract Options, Schedules & Compensation (Paid over 14 Months)

• Full-Time (40 Hours / Week)
  • Schedule: Monday to Friday, 08:00 - 17:00 (Includes 1 hour for meal break)
  • Base Salary: €950 / month for 14 payments (Annual Base Salary: €13,300)
  • Monthly Performance Bonus: Up to €150 / month performance incentive
• Part-Time (20 Hours / Week)
  • Schedule: Monday to Friday, 09:00 - 13:00
  • Base Salary: €475 / month for 14 payments (Annual Base Salary: €6,650)
  • Incentives: Subject to project performance bonus structures
• Part-Time (30 Hours / Week)
  • Schedule: Monday to Friday, 09:00 - 16:00 (Includes 1 hour for lunch break)
  • Base Salary: €712.50 to €760 / month for 14 payments (Annual Base Salary: €9,975 to €10,640)
  • Incentives: Subject to project performance bonus structures

What We Offer

• Fixed Working Hours: Consistent schedule from Monday to Friday - guaranteeing all your weekends and evenings remain off.
• Paid Initial Training: Full paid onboarding program to thoroughly prepare you with system tools and brand knowledge.
• Convenient Location: Modern Lisbon office with excellent public transport connectivity and neighborhood services.
• Multicultural Environment: Work within an inclusive, warm, and supportive international workplace.
• Career Development: Opportunities to build long-term skills and advance your career within the organization.