Spanish Customer Support Advisor – Onsite Porto/Lisbon

Cloudheight Solutions; Porto; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Health insurance after 6 months

Meal allowance €8.50 per worked day

Accommodation support

Job summary

Cloudheight Solutions is seeking a Spanish Customer Support Advisor to join our Porto/Lisbon team. The role supports customers via phone, email, and chat in a 100% onsite capacity in Porto or Lisbon (Santos).

Rotational shifts within a 24/7 operation are required to ensure seamless service across time zones. Ideal candidates have Spanish C2 and English B2, a high school diploma, and strong communication and problem-solving skills.

Qualifications

• Spanish C2 language proficiency.
• English B2 level required.
• High school diploma.
• Previous customer service experience is valued but not mandatory.

Responsibilities

• Provide customer support via phone, email and chat.
• Handle customer questions, complaints and service-related issues.
• Troubleshoot and resolve problems efficiently.
• Escalate cases when necessary.
• Ensure a positive and professional customer experience.

Skills

Spanish C2

English B2

Communication

Problem solving

Education

High school diploma

Job description

Cloudheight Solutions is seeking a Spanish Customer Support Advisor to join our Porto/Lisbon team. The role supports customers via phone, email, and chat in a 100% onsite capacity in Porto or Lisbon (Santos).

Rotational shifts within a 24/7 operation are required to ensure seamless service across time zones. Ideal candidates have Spanish C2 and English B2, a high school diploma, and strong communication and problem-solving skills.