Spanish Airline Advisor in Lisbon | €1,000 Welcome Bonus

BlueView Talent; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

BlueView Talent is hiring an Airline Customer Service Specialist in Portugal. You will assist passengers with reservations, changes, refunds, and inquiries, ensuring accurate information and smooth travel experiences. The role requires Spanish and English proficiency and offers relocation support and remote work options.

Join an international team and contribute to high-quality customer service while meeting KPIs and staying updated on airline procedures and policies.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card required.
• Strong analytical and communication abilities.

Responsibilities

• Assist passengers with flight reservations, changes, and inquiries.
• Provide information on schedules, baggage, and airline policies.
• Resolve booking issues and process refunds.
• Maintain accurate records in internal systems.
• Coordinate with departments to handle passenger requests.
• Meet performance indicators for satisfaction and response times.
• Stay updated on airline services and industry updates.

Job description

Take Off Your Career in Customer Service – Airline Project!

Are you passionate about travel and enjoy creating positive customer experiences? Join an international team representing a well-established airline company, where you will help passengers navigate their travel plans and receive reliable assistance whenever they need it. If you are a good communicator, enjoy solving problems, and can stay calm in a fast-paced environment, this is an opportunity to build your career in the aviation industry.

Role Overview

As an Airline Customer Service Specialist, you will be responsible for assisting passengers with a wide range of travel-related inquiries, ensuring they receive accurate information and effective solutions throughout their journey. From booking questions and flight changes to baggage concerns and travel disruptions, you will play an important role in delivering a smooth and hassle-free customer experience.

Key Responsibilities

• Handle incoming customer inquiries and provide assistance with flight reservations, tickets, and travel arrangements.
• Support passengers with booking modifications, cancellations, rebookings, and refund requests.
• Provide information regarding flight schedules, check-in procedures, baggage allowances, and airline policies.
• Assist customers with payment-related questions and booking discrepancies.
• Guide passengers through unexpected situations, including flight delays, cancellations, missed connections, and schedule changes.
• Investigate customer concerns and provide appropriate solutions in line with airline procedures.
• Handle complaints professionally, ensuring customer satisfaction and escalating complex cases when required.
• Maintain accurate records of customer interactions and update relevant information in internal systems.
• Coordinate with other departments to ensure efficient handling of passenger requests.
• Meet established performance indicators related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about airline services, operational procedures, and travel industry updates.

Requirements

• Language Skills: Fluent in Spanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step?